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Hi Sorry to make a seperate thread but think its best to keep things split. As title, I'm noticing a large number of flying insects/moths recently and they're not setting off the camera often (intrusion timings etc working well there) but I've noticed that spider webs are becoming more...

Hi all The audio on my 4k 2.8m acusense isn't the best. Often times the wind is so loud (i've tried mufflers on the cameras they looked stupid and didn't help). Wondering if adding a microphone has any major benefits... if so any reccomended? I can see Hikvision do a microphone that would...

Hi Do you know if Hikvision plan on releasing these in 4K? At the moment they look to be 2K so it would mean my quality would be taking a step down. I really need better detection and I am thinking the HeatPro series is the only way? Thermals for intrusion detection (so time can be added)...

Is there anyway I can speed up the connectivity with the app? I've got a 8 port nvr with 4x4k and the amount of times my app says network unstable message or just takes ages on the loading percentage. Shall I upgrade to BlueIris and get a powerful PC to make it snappier? My only unknown is...

Hi This might sound like a daft question but is there a way to turn off the Ax Pro when I am trying to move components? For example, if I want to move a PIR sensor... it has the anti-tampering so any movement and it'll trigger which is obviously wanted but not if I want to remove it myself...

Hi all, Just a little bit of a rant here as I am getting quite fed up with the fact that these 4k accusense cameras are marketed as being able to clearly identify a human and vehicle. Then I have either rain, snow or car headlights setting off an alert. It is ridiculous. Is there anything I...

Hi all This has been driving me insane but for whatever reason I’m having two plants set off intrusion detection in the front door. It’s been fine but with the recent wind it’s been setting off non stop so much so that I’ve redrawn the intrusion zones WAY away from the plants and tried...

Hi all, Pretty urgent as I go away on holiday in two days and this is the last thing that I need. I noticed that ALL my notifications are anywhere between 5-40 minutes delayed. This is on both cameras AND AXPro System. Even arming the system it takes 5-40 minutes to notify me on my iPhone (it...

Good afternoon all, A few questions on things I've noticed recently. If anyone could help that would be a massive help and hugely appreciated. 1. Car headlights at night are setting off line crossing OR Intrusion. I have tried both and headlights are setting it off pinging me at 2/3/4/5AM in...

Hello All, I've noticed that this is coming up as an error on my AX Pro. It doesn't tell me anything other than that? I'm trying to work out what possible solutions there are? Thanks

Hi, Just a question are they 4k sensors *each* and stitched together? or is it 4k spread over 180 degrees like some of the '12'mp fisheye lenses? Recently seen a video on it and they look quite impressive!

Afternoon, I wanted to ask this because I've noticed my HikConnect app is being quite laggy in terms of being able to access it from my mobile phone. nvr is (DS-7608NI-I2/8P) cameras are 8mp ds-2cd2387g2-lu (4k color vu accusense) x4 The set up has Cat6A wiring throughout, and I have...

General question, do the signs themselves need to be visible on CCTV footage or not?

Hi Apologies if this has been asked before, I did do a scan and can't find it exactly mentioned. Can I get smart events (orange/yellow markers) on the timeline on my phone/iPad via the HikConnect app? At the moment I can only do this on the NVR when it is connected to a monitor and to be...

Hi Does anyone know if it’s possible to get a box drawn around the ‘thing’ triggering the alert? I’ve got more than one line crossing for example and I do not know which one is setting off some false alarms. I was thinking if it had the box around it (I’ve seen some hikvision demos showing...