Help with DS-7204HGHI-SH DVR Firmware

[kammy]

Hi
Is there any upgrade to my firmware which I'm currently using

Model : DS-7204HGHI-SG
Firmware version : v3.3.2 Build 160314

I have attached a picture of it helps

And also ever since I have used it it is black and white ..I could never get the colour picture on I don't know what is wrong

Thanks for reading

 

[trempa92]

https://www.hikvisioneurope.com/eu/portal/?dir=portal/Technical%20Materials/13%20%20Z%20Phased%20out/01%20Back-ends/DVR/Firmware/Turbo%201.0

since this is old system, clean your camera sensors, they think its night

 

[kammy]

https://www.hikvisioneurope.com/eu/portal/?dir=portal/Technical%20Materials/13%20%20Z%20Phased%20out/01%20Back-ends/DVR/Firmware/Turbo%201.0

since this is old system, clean your camera sensors, they thing its night

Thank you I'll give it a try.

 

[kammy]

https://www.hikvisioneurope.com/eu/portal/?dir=portal/Technical%20Materials/13%20%20Z%20Phased%20out/01%20Back-ends/DVR/Firmware/Turbo%201.0

since this is old system, clean your camera sensors, they think its night

 

[kammy]

Hi

I've tried it and says upgrade failed, firmware mismatches

I've tried different versions on that link you sent me each one says same message

I've cleaned my camera even tried a new camera the one came with the oackage I didn't use still black and white..

Maybe I need a new box?

But thanks anyway

 

[Dan]

Hi @kammy

Are you unzipping the firmware files before trying to load them on the NVR?

When you unzip the file download from the portal you should get a digicap.dav firmware file.

 

[kammy]

Hi @kammy

Are you unzipping the firmware files before trying to load them on the NVR?

When you unzip the file download from the portal you should get a digicap.dav firmware file.

Hi Dan
‍‍‍‍ Oopsie my bad

Hi @kammy

Are you unzipping the firmware files before trying to load them on the NVR?

When you unzip the file download from the portal you should get a digicap.dav firmware file.

Hi Dan

I'm so embarrassed can't believe I wasn't unzipping the files, school boy error from me

I managed to update to the latest firmware

Picture still showing black and white but atleast I have the latest firmware

Thank you so so much

 

[Dan]

Hi @kammy

Good to hear the firmware has worked.

Can you please confirm the model number of the B&W camera?
Can you share screenshots from the DVR menus of the video/image settings for the B&W camera?

 

[kammy]

Hi I've sent you photos of the cameras..including camera 1 I've just connected with the switch..when I press the switch/control the menu comes up as shown in the image provided...

 

[Dan]

Thanks @kammy

Under that 'Day/Night Mode' setting, what options does it give you? Is there an 'AUTO' option and have you tried it?

 

[kammy]

Thanks @kammy

Under that 'Day/Night Mode' setting, what options does it give you? Is there an 'AUTO' option and have you tried it?

Hi

Yes there is an auto option, I've tried it and I can here the camera click when it thinks it's dark and the red led lights come on and when I put the camera near the window clicks against with the red lights go off but both times still black and white

 

[kammy]

Hear*

 

[kammy]

Thanks @kammy

Under that 'Day/Night Mode' setting, what options does it give you? Is there an 'AUTO' option and have you tried it?

Hi Dan

Just a quick update

I didn't hear from you for few days but since then after long two days of meddling managed to get my colour back on through the camera I unpacked

I found a manual or a instructions paper and followed some instructions.

It worked when I pressed the OSD button up or down for 5 seconds now I will try to find out which from AHD or CVI is best

I also managed to link the cameras to my smartphone through the hik connect app.

I didn't give up but Hard work pays off

Thanks again for helping

Kind regards

Kammy