I also bought a DS-KV8213-WME1, and there is no option to connect to hik-connect, I can manually add it to the IOS app, but then I don't get any calls when they ring, and on the website it doesn't appear, on the IVMS 4200 I was able to add , but then when trying to put online, putting the serial number and the verification code, an error appears saying: Error Code OpenSDK (320002). I also created an account on sip linphone.org appears as registered, but when pressing the button, make the call but after answering an error message appears: Not Acceptable, can someone help?
Door Entry hik-connect option, don't have that feature on my device DS-KV8213-WME1
- Thread starter pbdonald
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Ok, it is strange that it arrived out of the box with that firmware because on the Hikvision Download portal there is a notes document that says this firmware is only for the KV6113 models. This makes me think that although this intercom will support this patch firmware which introduced the ability to add the KV6113 Intercoms directly to Hik-Connect, the KV8213 does not receive that feature from the update and the only way to connect it to Hik-Connect is to link the intercom to an indoor station and then add the indoor station to Hik-Connect.
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Yes, it is strange, and I even configured the sip, with linphone.org, he makes the call but then says that it is not possible to receive the same, says " call not acceptable".
I tried to connect a grandstream sip phone, like the main station, and he makes the call, but then he also says the same "Not Acceptable". I tried to see if it was from the audio codec, it doesn't seem to me to be, I'll try the last option, which is to install a local sip server and see what will happen.
Thanks for the help, in the last case I send an email to the support of the company where I bought the equipment and see what they answer
I tried to connect a grandstream sip phone, like the main station, and he makes the call, but then he also says the same "Not Acceptable". I tried to see if it was from the audio codec, it doesn't seem to me to be, I'll try the last option, which is to install a local sip server and see what will happen.
Thanks for the help, in the last case I send an email to the support of the company where I bought the equipment and see what they answer