Hik-Connect HIK Connect problems with notifications?

[Ld27]

Hi, having problems with HIK Connect. The playback feature is working but it auto plays the clips it has recorded. It shows ‘no video clip’ below so I am unable to pick an event to watch. The notifications are also not working on my phone and everything is enabled as it should be.

Any ideas? Thanks in advance

 

[Dan]

Hi @Ld27

Can you please confirm the software version of the Hik-Connect app you are running? Have you recently updated the app?

 

[Ld27]

Hi Dan,
V 6.0.151.20231113.1 re installed today
Device firmware V 4.76.005 build 231012 also up to date I believe

 

[Dan]

Thanks @Ld27

In that case, the issue you are seeing is probably related to these other issues with Hik-Connect V6 that have been discussed in the below thread:

Hik-Connect - Hik-connect playback not working but pro connect does?

I have about 60 NVR’s on my Hik connect end user account and have Hik connect pro also setup with the same devices linked as service. The problem I have is I am noticing that some of my M series and K2’s all on the latest firmwares are not able to play back footage or clips in Hik connect end...

forum.use-ip.co.uk

There is mention in that thread that possibly uninstalling & reinstalling the Hik-Connect app might solve the issue, if it's still not working after reinstalling let us know as we are still in an open discussion with Hikvision support about this issue.