Issues with DS-2CD2042WD-I

[Ken Chan]

Hi All

I've recently purchased the DS-2CD2042WD-I and paired this with a a DS-7608NI-I2. I've noticed that at night that occasionally the image for both cameras will go black and slowly re-appear. This also triggers the motion detection recording and playing it back, I still see the issue so it's not a connection issue? The camera's work fine in the daylight. Anyone else experience issues like this and aware of a fix?

Thanks

Ken

 

[Kieran]

Hi Ken, sorry about the slow response here, this one slipped under my radar.

If you're still experiencing this issue, could you please try updating the camera firmware of your DS-2CD2042WD-I to v5.3.6? This firmware version should fix the camera image going black and fading back in as you mentioned.

Please see this thread for more information.
http://forum.use-ip.co.uk/threads/cam-is-chabging-between-black-and-white.678/