Hikvision outdoor camera issue

[milleniumaire]

I've identified an issue with one of my outdoor Hikvision 4MP DS-2CD2347G2-LSU/SL colorvu network cameras, which were purchased and installed in October 2021.

I noticed the other day, the image was fuzzy, so finally got out some ladders and attempted to give the lens a clean, only to notice there was cloudiness/bubbles inside the lens, so wiping it didn't make any difference.

Disappointing considering it is supposed to be waterproof!

I went back to CCTV Direct UK, from where I purchased my security system only to find they no longer stock/sell Hikvision, although TBH, I wasn't expecting any kind of warranty cover after 4 years.

So, I'm now wondering if it is possible to fix the issue by taking the camera apart. I'm not sure the lens cover is removable, although clearly it isn't as water tight as it needs to be.

Anyone had a similar issue with their outdoor Hikvision security cameras?

 

[codlord]

I have had this on a couple of (many) cameras over the years - I guess the seals somewhere just deterioirate allowing a bit of moisture in.

Sometimes it will just clear itself depending on the weather, sometimes you can take down and put indoors somewhere warm for several days to clear. But usually if it's happened once it will likely happen again under certain outside weather/temperature conditions.

I usually try both of the above if it's a less important camera. First: just wait, second: take indoors, third: replace.

 

[milleniumaire]

Coincidentally, one of the bathroom double glazing units above where this camera is installed, has also blown, but that happened about 6 months ago and I still haven't got around to replacing it.

I've also recently had an 8 month old Ohme Home Pro EV charger replaced as moisture was getting into the display making it unreadable. It seems company's don't know how to make things water resistant these days

 

[codlord]

Personally I have only had this happen on a few cameras.

I support over 60 HikVision cameras of all ages, some of which are over 10 years old that are still sealed and still work fine. Discounting ones that failed due to being installed without the weatherproof cable glands I have probably only had a couple of moisture failures and a couple of other technical failures in 8 years.

I think they are just let down by pretty poor software and firmware.

 

[milleniumaire]

Personally I have only had this happen on a few cameras.

I support over 60 HikVision cameras of all ages, some of which are over 10 years old that are still sealed and still work fine. Discounting ones that failed due to being installed without the weatherproof cable glands I have probably only had a couple of moisture failures and a couple of other technical failures in 8 years.

I think they are just let down by pretty poor software and firmware.

I only have 5 Hikvision cameras, all the same, and all 4 years old, so a 20% failure rate is disappointing!

 

[JB1970]

I've never had this happen on a Hikvision IP camera and have installed hundreds over the last 11 years (though I've seen several cases with the analogue HDTVi models). They can be opened to dry them out and replace the silica gel bags. A document is attached showing the process for an older model turret but the principal will be the same:

 

[milleniumaire]

I've never had this happen on a Hikvision IP camera and have installed hundreds over the last 11 years (though I've seen several cases with the analogue HDTVi models). They can be opened to dry them out and replace the silica gel bags. A document is attached showing the process for an older model turret but the principal will be the same:

Thanks for the document. I will give this a try when I have some time over the Christmas Holidays.

 

[trempa92]

I only have 5 Hikvision cameras, all the same, and all 4 years old, so a 20% failure rate is disappointing!

So if you had 1 it would be a total clusterf*ck