Hik-Connect Strange Issue with Hikvision DS-2DE2C400MWG-E-2.8mm Cameras Freezing During Playback

[dobromirdinkov01]

I recently purchased two Hikvision cameras, model DS-2DE2C400MWG-E-2.8mm. Upon initial installation, both cameras functioned normally without any issues. However, after a few days, a problem began to occur.
The cameras operate normally during live viewing, both through the Hik-Connect application and via a web browser. The issue arises when attempting to access recorded footage. Playback initially begins without issue, but after approximately 30 seconds, the video freezes. At this point, the camera does not appear offline in Hik-Connect, but its interface becomes inaccessible both through the Hik-connect application and the browser.
In some cases, the camera automatically restarts and temporarily resolves the issue. However, in most instances, the camera does not restart on its own, and I am required to manually power cycle it. The recordings are stored locally on a Kingston SDCS2/256GB microSD card, and the cameras are not connected to an NVR. Additionally, when the camera freezes and fails to restart, it continues recording, but the resulting files are corrupted.

 

[johnfitzy]

In some cases, the camera automatically restarts and temporarily resolves the issue.

Howdy... Seems like a hardware issue, but you have two cameras with the same symptoms, so I would check that you are running the latest firmware... assuming you have the "Global EN" region cameras, the latest firmware is:

found here:

DS-2DE2C400MWG-E

If you have the latest firmware already, or you update to the latest and it doesn't help, then maybe try a different microSD card? These "purple" Western Digital cards are designed for surveillance cameras:

Western Digital WD Purple SC QD101 256GB Smart Video Surveillance microSDXC Card, Ultra Endurance Up to 128 TBW

 

[dobromirdinkov01]

Both cameras are running latest firmware, tested different SD card and no result.

 

[johnfitzy]

grasping at straws now...

Try reformatting the SD card? What "Formatting Type" does the card have? Is the card encrypted?

What record schedule are you using? Is overwrite checked?

 

[dobromirdinkov01]

Tryed formatting the SD card. Encrypted format is turned of. The cameras record on continuous mode 24/7.
It took longer, I'm starting to think there's some kind of bug in the firmware.

 

[johnfitzy]

I'm starting to think there's some kind of bug in the firmware.

If you had one camera with those symptoms, I would say it was a bad camera... but 2 cameras like that it does seem like maybe a firmware issue... ideally, you need someone running the same firmware to help

 

[dobromirdinkov01]

Do you know how often Hikvision releases new firmware for the different models? If they don't release new firmware soon, I will have to buy an NVR and have the cameras record on it and remove the SD cards.