Please Read: Newest I-Series NVR firmware - please do not upgrade to V4.61.000_220507

[CliveC]

Hi @Dan thank you for this update really useful and thank you again for supporting us by pushing Hikvision on this. It is disappointing that they cannot give more precise details about what they will do about this issue. This is clearly a fault that was present at the time of manufacture, however what I find strange is that clearly if this is caused by a firmware upgrade it can also be avoiuded by modifying that firmware upgrade not to do whatever is triggering this, yet Hikvision have not withdrawn these firmware versions.

Ironically in my case the NVR I bought from UseIP is remote and that one inherted is more local to me, so I could try on the one I cannopt be assured of support on! And the one I can get suppose, as it was purchased from UseIP is remote so would take two visits across the country to resolve any issues, once to collect it and once to replace it.

ALso straneg Hikvision cannot help predict which NVRs will have this issue - even with a diagnostic tool run across the network in advance of any firmware upgrade.

It looks like the Hikvision TFTP method COULD remover an NVR if it is loaded with a small enough early enough firmware version that the Hikvision TFTP server supports. I assume there is no later version of their TFTP server that removes that limit?

Would it be possible to push Hikvision on why they cannot release a later buildof 4.61.xxx that does not cause this issue?

They themsleves advise we keep firmware up to date to avoid vulnerabilities, yet this will make us all very nervous about upgrades.

 

[Dan]

Hi @CliveC

Thank you and yes I understand the frustration.

It does feel like an issue that could just be resolved with a firmware update, but I think the issue is that the hardware fault is with a particular component which is likely manufactured by another electronics specialist and Hikvision doesn't have a record of the exact NVR serial numbers that have these components so they are struggling to identify exactly which units might be vulnerable to the issue and what in the firmware might actually be triggering the fault.

This means that it is tricky for them to pinpoint exactly what needs to be changed in the firmware to avoid triggering the fault.

We agree that as the fault appears to originate from the factory the right thing for Hikvision to do would be to offer to repair any boot looping NVR that was purchased from an authorised seller, whether or not it is still in warranty.

We will wait and see what they say when they announce the 'Standard Process' I mentioned above.

 

[Tesla]

If Hik exchanged the dead units for new/refurbs they’d then have a good sample of faulty test units to assist with diagnosis…

 

[CliveC]

Hi is there any update on this ? Maybe around the 'standard process' and what Hikvision will do if they have an inherited NVR and do not know who the original reseller / installer was?

Ultimately Hikvision cannot refuse to support customers here, since this is clearly a design fault, and if the retailer cannot help or is unknown then the manufacturer has to take liability.

Is there any news on them actually fixing the problem? I accept this was caused by new firmware - but since previous formware updates have not triggered this issue they can surely amend the firmware not to cause the problem?

 

[Dan]

Hi @CliveC

We have chased Hikvision support this morning for an update, below is what they confirmed:

"If there are any issues caused by this, we will support repairing their device without any charges. However, if the customer feeding back the issue is an end user, they will need to contact their installer/point of purchase to start the RMA process.​

​

Also, just to clarify, this only affects a very small amount of devices that were sold around 2015, and the only models which have the risk of having it are the 7608 I-series devices."​

 

[CliveC]

Thank you @Dan So this helps in some ways as of of the two NVRs I have - one is a 7608 that I purchased from UseIP so I know you'll support me if that one fails. The other is a 7616, which is inherited from a site so unknown original seller. Given that Hikvision stated this only affects 7608 I NVRs I have upgraded my 7616 to 4.61.010 build 220527.

I was concerned after the update as after logging in clicking on any other link, such as configuration cleared the browser window and then hung. After it did that no page would respond, and I couldn't login any more - just a blank screen via the web interface, both in Chrome & Firefox (on Windows)

I did, however find a private / incognito session did work, so I tried clearing the Firefox cache/cookies etc and tried again and all is now well.

So a tip for anyone that does update and gets this behaviour you might need to clear your browser data to get things working again. I have seen this before but usually resulting in poorly formatted pages with overlapping text. This time blank/hung pages.

After the update the web interface does seem to be a lot more responsive.

I will leave updating the 7608 until I can be at the site, as that one is remote.
Just a further question though for the 7608 it's serial number starts: 8P0820180723 Would It be right to assume it's manufacture date is 2018- July 23 and thus should be safe. It would be interesting to see if anyone that has had the reboot problem has 2015 in place of the 2018 in this one, given Hikvision suggested this only affected 2015 models.

 

[Brocky120]

Does this potential bug apply to a new DS-7608NXI-I2 / 8P/S? Looking to update the firmware from V4.60.105 build 220118 to V4.61.000 build 220507

 

[Dan]

Hi @Brocky120

As the red quoted text from Hikvision says above this boot loop issue only applies to a limited number of I-series NVRs sold around 2015, so this will not impact your new AcuSense NVR.

 

[dazulrich]

Hi Dan. HIK has uploaded the new 4.61.020 to the UK portal. 3 different versions and a mapping spreadsheet. Do they really want ppl to brick their NVRs???

 

[Greshop]

I thought I would try the 4.61.020 out on one of my NVR's and it won't let me change the live view output from CVBS/Channel-zero to HDMI for some bizarre reason. Apart from that, it seems to be okay with my config.

 

[mantonl]

Before I put my toe in the water and upgrade any of the NVR's I look after including my own, I need to know if this firmware has fixed the green block issue with the Hik app. Hik introduced this bug after version V4.51.025 build 210927 and I've had to down grade them all to that version until the issue has been fixed... One lives in hope!
Lee...

 

[Brocky120]

Before I put my toe in the water and upgrade any of the NVR's I look after including my own, I need to know if this firmware has fixed the green block issue with the Hik app. Hik introduced this bug after version V4.51.025 build 210927 and I've had to down grade them all to that version until the issue has been fixed... One lives in hope!
Lee...

Nope the issue is still there on the latest firmware unfortunately.

 

[mantonl]

Nope the issue is still there on the latest firmware unfortunately.

Hi, thank you for the update, so no updating to the latest version for my own and my customers.... You would have thought after bringing out 5 versions with the same bug in it someone in QA would have said "We'd better fix this one"

 

[dazulrich]

HIK has pushed a new version into the website. 4.61.025_220905 . Haven't seen builds released that soon after build date before. So I wonder that the rush. No release notes yet...

 

[Andy McNab]

I’m currently on V4.51.025 build 210927.
Is it safe to update to V4.60.005 build 220108?
Currently have an issue where any/all cameras will freeze after a few minutes when viewed. Easy to rectify just tap the screen again to refresh but will then freeze again. Happens when viewed using Hik-Connect on iOS and android so wondered if a firmware update might be required but having checked don’t want to make things worse.

 

[Kyle]

Is it safe to update to V4.60.005 build 220108?

Should be fine Hikvision has said that only a small number of NVRs built in 2015 are affected by the boot loop issue.

As @dazulrich days, V4.61.025 is out now too which can be downloaded from the product pages on Hikvision's website, e.g.:

DS-7608NI-I2/8P

Hikvision DS-7608NI-I2/8P 8-ch 1U 8 PoE 4K NVR

www.hikvision.com

I've tested this on one of our NVRs and haven't noticed any problems yet, so I'd update it to this version.

 

[Andy McNab]

Thanks. I did read it should be okay, and I don’t have the affected NVR’s, but with hikvision I always like to check.
Will update and wait for V4.61.025 to be available from the portal and will go direct from V4.60.005

 

[dazulrich]

Hi Kyle,
I updated as well, and I noticed (coincidence?) that when using latest hik-connect, I no longer see half a green screen at higher bit rates.
Until now I had to reduce Bitrate to 2048 to get full image, going higher and I got green area (size was dependent on Bitrate)
Atm I can go to 16k .. probably will go bad now that I have jinxed it...

 

[Kyle]

Thanks @dazulrich - hopefully you're right!

I'll do some test this myself when I have a spare moment too.

 

[Whoslooking]

Sorry to hear that.
I'm sure you won't be the only one
Probably best to contact your supplier for a replacement.
Perhaps make them aware of what we say Hikvision Tech Support UK have told us.

It's easy to fix and push an older firmware. Use the downgrade firmware tool, adding the firmware of your choice.