Partition access error with Hikvision NVR iDS-7608NXI-I2_8P_X(C) and 18TB HDDs?

[MI19]

Hello everyone.

I have a problem with my DeepinMind NVR "Hikvision NVR iDS-7608NXI-I2_8P_X(C)".
The recorder is configured for continuous recording. Also Intrusion detection and Line Crossing is activated.
After a certain time, however, the recording stops and a HDD error "Partition Access error" occurs.
There are 2 WD Purple 18TB disks installed.
The latest firmware "4.61.025_220826" is installed on the NVR.
After that, the hard drive where the error occurred is no longer usable. It has to be formatted again.
After a init of the hard disks the system works again. But the error comes back after a certain time.
I have also tried two other hard drives (also 18TB) without success.
All hard drives are new and error-free. i could not
Could this be a firmware problem? Anybody else with same problems?

 

[MI19]

Here are two screenshots.
Seems like the recorder could only write 730 GB to the 18TB drive and then runs into this partition error.
After the error occurred recording stops. The recording could not startet again. Repairing the database did't fix the problem.
Only formatting the HDD's fix it.

 

[David]

The specifications mention 10TB per disk max, double check.

 

[MI19]

Yes, but have a look here. In this arcticle also the 18TB WD Purple is mentioned.

What Hard Drive do we recommend for your CCTV system?

Customers often ask us which hard drives we recommend and why. This article will explore the Western Digital Purple and Toshiba S300 drives that we supply and hopefully answer all the questions you have about the HDDs. Western Digital Purple We’ll start with Western Digital Purple. We have...

www.use-ip.co.uk

Is anybody here who did successfully tested such big drives?
At the moment i'm testing with two 6TB drives.

 

[David]

I was going to suggest trying a smaller drive. On one of the 18tb drives you could try using win10 diskpart to clean a drive and create a 10tb partition and then format in the NVR. this may not work as the NVR format process could clean, initialise, format a new drive.

 

[fullboogie]

I've got a 12 and an 8 in an I-series NVR. Never had a problem with the 12 at all. It will write until full then start overwriting.

 

[MI19]

However, it seems that the NVR has problems with 18TB disks.
However, the strange thing is that a "Bad Sector detection" test of the NVR passed the entire 18TB HDD without any errors.
But in productive operation (continuous recording activated) I get this "HDD partition error" after 3-4 days recording. This happens every time after NVR has written around 730GB. The HDD 1 is not usable until a fresh initialization.

 

[David]

However, it seems that the NVR has problems with 18TB disks.
However, the strange thing is that a "Bad Sector detection" test of the NVR passed the entire 18TB HDD without any errors.
But in productive operation (continuous recording activated) I get this "HDD partition error" after 3-4 days recording. This happens every time after NVR has written around 730GB. The HDD 1 is not usable until a fresh initialization.

Maybe a firmware bug in the disk controller?

 

[MI19]

I dont think so. I tested it with two different HDD types.
First Test: 2 Toshiba MG09ACA18TE (18TB)
Second Test: 2 WD Purple Pro WD181PURP
Result: In both tests partition access error after 3-4 days
It seems the NVR firmware is not "18TB ready"
Currently, 2 WD Red 6TB hard drives are installed in the NVR. Up until now everything is running without errors.

 

[Kyle]

Hi MI19

I think you're right in saying that the 18TB drives are not fully compatible with these NVRs.

Normally, you can use a larger drive than stated as being compatible on the NVR datasheet without any problems, but we've not tested 18TB.

I asked Hikvision support about the error, and they replied confirming that it's due to the size of the HDD, here's the full response:

"It is correct, the issue occurs as the size of the drive.​

Currently, the NVR does not support an 18TB hard drive, the capacity of the drive is beyond the limit.​

It is recommended to replace a suitable drive to solve this problem."​

 

[MI19]

Thank you very much for this information.
I replaced the drives with 2 WD Red 6TB drives. No Problems so far.
Hopefully there will be a firmware update soon that will also support the larger hard drives.

 

[Kyle]

No problem, I'm glad you're having more luck with the 6TB WD Reds - yes, fingers crossed!

 

[MI19]

There is a new firmware available for download.
-> Firmware__V4.62.200_230105_S3000475500.zip from 2023-01-05

iDS-7608NXI-I2/8P/X

Hikvision iDS-7608NXI-I2/8P/X 8-ch 1U 8 PoE 4K DeepinMind NVR

www.hikvision.com

Unfortunately there are no release notes in the download. So what did they improve?
Does anyone have any further information on what has changed?
Is there perhaps support for the large WD Purple hard drives in this firmware?

 

[Kyle]

I'll ask Hikvision for some more information on the new firmware and come back with an update.

Normally, the release notes are uploaded a while after the firmware is released - I can't see any on the download portals either.

But, I'm afraid that it is unlikely that it has fixed the compatibility issues with the larger hard drives...

 

[MI19]

Ok. So let's wait for the release notes.

 

[Kyle]

Hikvision support has let me know that the release notes should be released in a few weeks' time and are still being written.

 

[dusan_h]

I wish I had read this article before buying 18TB purple Pro disk . The same issue with my DS-7608NI-I2_8P , after 1 day and ~800GB , I get a partition access error and recording lost after the day. Reformat of hdd only helped for 1day.
Hmmm... will see if I can attach it as a NAS drive somehow.

 

[Cathal]

Hi All,
I signed up to reactivate this old thread to give my experience with 18Tb WD Purple HDD in an I series in case it is of use.

Long story short i have a DS-7632NI-I2/16P Hikvision NVR. Without knowing about the 18 TB drive issue in I series I installed one on continuous cycle and it worked fine for the first few days (playback working no issue). After some days without me noticing playback stopped working (obviously due to the 18TB limit). Live view was working fine.

A few days ago there was an intrusion and I needed to access the historic recordings and I ran into the issue of "no record file" for playback it was only then i noticed that I could only access live view and there were no historic recordings in Playback, depending on how I tried to access playback sometimes the error was "no video". HIkconnect showed 10TB of data used and the next day 10.4 TB so i assumed something was still being written to the disk even though I could not access it with Hikconnect or by installing a head on the NVR.

Found this thread and realised what the likely issue was. Then did some other research. In summary I took out the hard drive and added it to Windows 11 PC (do no initialise the HDD or it will be unusable). Installed "Try free version" of Hetman Partition Recovery. They have a good Youtube tutorial on how to use the tool here

"How to recover a Video File from Non-Operational Video Recorder (Hikvision DS-7104NI-Q1/4P".

It immediately detected the Hikvision HDD. I performed a fast scan and it found the 10 TB of files, using the free version I could view the recordings which had indeed been written to the hard drive as .mov

I identified the video fo the intrusion using the preview function built into the program, all free so far!

For people doing casual recovery you could stop here paying nothing and thanks to Hetman for their great functional "try for free version".

To export a copy of the video you need to pay for full version (about 75€). As I knew the program would work, and I had identified the video needed, and could indeed see the intrusion I gladly paid for a licence and the export worked to my PC.

In my experience its unusual for a recovery program to work so quick and easily. Thanks to you all above, especially Kyle, for this discussion that helped me identify the source of the problem and then thanks to Hetman for their Youtube video and software that got me going on the recovery.

Obviously I´m going to swap out the drive for something a bit smaller.

Hope this information can help someone in a similar situation.