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iVMS-4200 VCA search greyed out?

icyrets

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Hi
I need motion detection for faster playback tracking. It works on NVR with smart playback by marking motion detections with green bars but it is really buggy, sometimes the player just keep playing the same mark point not playing forward and sometimes I can't set the play cursor to any point in time, it just reverts back to 23:59:59. So now I try to watch on iVMS 4200 but the VCA search is greyed out. What can I do?
Screenshot (134).png
 
Hi @icyrets

Can you please confirm the NVR & camera models you have and what firmware versions they are currently running?
 
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