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Hi Can someone please let me know where I can get the latest firmware for the camera DS-2CD3347G2-LSU as I can’t seem to find it on the EU Hikvision download portal. The reason is that on occasions and on different cameras (I have four of the above model), I have been getting “Playing Failed”...

Hi I’ve come across the following issues since installing the system as below but not sure if this happened before or after installing the latest NVR firmware from the links on this forum. 1. Whenever I reboot the NVR, the cameras do not start auto- recording so I have to choose “Start...

Hi With the help of family member I have installed a new Hikvision IP system in my daughters house as below which is working perfectly but requires some config tweaks like frame rates, WDR, bitrate settings etc. which I can do on the local network through the NVR web GUI as I’ve also got the...

Hi Is there a difference between DS-7608NI-M2 and M2/8P as they both seem to support up to 8MP cameras on all channels and they both have 8 ports? Thanks

Hi I currently have DS-7608NI-I2-8P with mixture of ANPR, bullet and 3 x 4MP Turet Color Vue cameras all working well. My daughter is in the process of her new house purchase with no cctv currently installed. I’m looking into what system to get her so would appreciate any advice on following...

Hi all I had my newer model DS-7608NI-I2 /8P installed in April and used the 3TB Purple WD HDD from my previous NVR model and am running five cameras in total. I have purchased an additional same model 3TB Purple WD drive to add as a second drive but when I power on the NVR the new hard drive...

Hi, I have a new NVR - DS-7608NI-I2 / 8P which support 2 x HDD At present, I have one WD Purple 3TB drive installed which is storing everything from my five cameras (ANPR, Bullet, 3 x 4MP ColorVu's) If I installed a second WD Purple HDD, would the NVR automatically use this once the first one...

Hi I have a DS-7608NI-I2 / 8P and am trying to get Line Crossing detection working with one of my ColorVu cameras. I've tried to set the line directly on the NVR and the camera itself with a Sensitivity setting of 50 (default setting) and to play "audible sound" on detection. I have enable...

Hi My NVR (DS-760NI-K1 B) is showing offline and I cannot add it again to the Hik Connect web portal. Basically, I was trying out the iVMS 4500 mobile app which was working but the Hik-connect app stopped working. I have deleted all the apps and tried to add the NVR again through the web...

Hi I have a 8MP bullet camera installed - model DS-2CD2685G0-IZS I have it configured so that the footage is in colour at night with the following image settings which you can see in the attached screenshots. As it’s a 8MP camera, I’m not sure if I’m getting the best picture quality day or...

Hi I have the following system recently installed and when viewing live footage on iphone, everything works perfect on home WiFi (virgin media) but I was getting unstable network connection messages when using my mobile date (Vodafone unlimited max). After reading old topics on this forum I...

Hi, I purchased a ColorVu Turret camera and the base (4MP DS-2CD2347G2-LU ColorVu) to be mounted on a pole so I also purchased from Amazon the compatible vertical pole mounting bracket (DS-1275ZJ-SUS). Can someone please advise how the camera is fitted to this bracket before fixing the bracket...

Hi I have recently had a Hikvision system installed with 5MP bullet and 2MP Anpr Poe IP cameras and am looking at installing another two-three smaller turret cameras. I have purchased a 4MP DS-2CD2347G2-LU ColorVu camera just to try out in different locations and the quality and range is very...

Hi I’m not sure if the below is possible so hope someone can confirm the steps required if it is possible. I currently have Hikvision 4 port NVR and 2 cameras connected to the NVR POE ports. I have purchased a third camera - ColorVu Turret which activates and works if I directly connect it to...

Hi All, This is my first time on this forum as I have recently had Hikvision cctv installed and currently have the following issue which I hope someone on here can advise before I go back to the installer which could be after the Christmas break. I have a NVR model DS-7604NI-K1 / 4P(B) -...