HELP Please - My NVR (DS-760NI-K1 B) is showing offline and I cannot add it again to the Hik Connect web portal

[kmb786]

Hi

My NVR (DS-760NI-K1 B) is showing offline and I cannot add it again to the Hik Connect web portal.

Basically, I was trying out the iVMS 4500 mobile app which was working but the Hik-connect app stopped working.

I have deleted all the apps and tried to add the NVR again through the web portal but it says it’s offline.

As suggested in older topics on this forum, I have checked the tcpip settings, platform settings and they look fine as I can ping the Hik connect server.

I attach screen shots of the network settings and rebooted everything but it’s still showing offline so can someone please help.

thanks

 

[kmb786]

Hi

please ignore this thread as I’ve got it working.

I enabled DHCP and then disabled it again to use a static ip and enabled NAT/UPnP and set Port Mapping to Auto.

All working.

Thanks