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Hik-Connect Help pls offline hik and app problems?

Den97

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Hi I’ve had hik for approx 3yrs during that time it’s went offline a few times and came back online after doing phone updates etc . But this time it’s been off for weeks and no matter what I try I can’t get them back on ! I’m not really tech savy but will give things ago but this has got me a headache I’m persistent and this has me beaten now I’ve deleted the app and reinstalled ect ect . When I scan code on the back of the machine it’s taking me to either Google’s shopping list of the product or showing me a list of items to choose from in the app then nothing help pls Ty
 
What Hikvision hardware are you using please?
e.g. the model number of your NVR or DVR?

Is it directly wired to your router?

Have you changed router, or broadband provider?

Apple or Android mobile phone?
 
Hi sorry just seen this reply now.
I am using iphone.
And yes I have now changed router but I had this problem before I changed it .
The model number is in pic.
I also bought new tp power link plugs as I found out one was faulty it’s not directly wired into router. The other plug is in the socket with the hub hope that makes sense.
 

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