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Hi David. Thanks for your message. The issues has been resolved. Thanks Ben

I took the power off the NVR and then powered it back up again - it is working now. Many many thanks for your assistance. Ben

I was viewing / playing back using a web-browser, although I already have iVMS-4200 on my PC. When I try viewing playback using iVMS-4200 it also says "no record file found". On the NVR under storage / schedule settings / advanced - main stream is selected as stream type for all cameras. On the...

Further info. - when I am logged onto the NVR looking at playback, when I select the camera that is not working a message appears in the bottom right hand corner that says "Note - No record file".

Thank you for your advice. I checked the storage / schedule settings (including advanced settings) for the cameras and they were the same. To double check I copied the schedule settings from one of the other working cameras to the schedule settings of the camera that is not working correctly...

I have a HikVision DS-7600NI-K2/P Series NVR and eight IP cameras, three of which are new HiLook IPC B140H IR Network Bullet Cameras. I cannot get playback to work with one of the new cameras, but it is working fine on the other seven. For the cameras where playback works there are pink blocks...

Hi Dan / Mickey - this did work :-)

I have just tried entering in the NVR the primary and secondary DNS addresses that are configured in my router, but the status is still offline. And ideas would be very much appreciated. Thanks Ben

I have been in contact with the previous owner and they have revised the email address and phone number associated with the account and I have just changed the password - so I am making some progress :-). When I log into the account the NVR device is shown, but unfortunately the status is shown...

David, Thanks for your advice. I will ask them to unbind it from their account. Hopefully they will know how to do this. Thanks Ben

David / fullboogie - thank you for your advice. I followed the link provided by David in his first reply, hence I ran SADP software and tried to unbind the NVR. When I tried to unbind the NVR I saw the message "The device is offline or not connected to the internet", as indicated may happen. I...

I am after some guidance please. I recently moved into a new house that has a DS-7608NI-K2 / 8P NVR with several cameras connected. I have added a few more cameras but am struggling to get Hik-Connect working. I have set up a HIK Connect account but I am not able to add a device, i.e. the NVR...

Thanks for your response / advice - sorted now :-)

I should add that if I configure the 7th and 8th (192.168.1.212 and 192.168.1.222) cameras as one of the first six cameras they work fine, i.e. the problem seems to be about setting up the NVR to be able to interface to eight PoE cameras. Thanks Ben

I am trying to add camera 7 and 8 to my NVR DS-7608NI-K2 / 8P. The configuration, camera management, IP Camera page shows the following: For camera 7 and 8 the status is Offline (user name or password error) and the join url is 192.168.1.210:65007 whereas the join url for the online cameras...

Hi Dan, No problem. The screenshot below shows HiWatch in the top left hand corner and IPC-B140 as the model number? Thanks Ben

Hi Dan, Thanks for your quick response. I previously reviewed the IPC Platform document and tried this but after approx. 10 seconds of upgrading, and with the upgrading value staying at zero, the upgrading window disappears and a white cross with a red background appears along with the message -...

Hi Dan, Thanks for responding. I am aware of the HiWatch Download Portal and have looked at the firmware downloads on it, but I have no idea which is the correct one for my HiWatch IPC-B140 cameras. It would be very much appreciated if you could advise which is the right one. Thanks Ben

Phil, Thanks for your response. I am happy to follow the instructions VERY closely. But the problem that I have is that I can't establish which is the correct firmware for the HiWatch IPC-B140 cameras. It would be great if you could advise a link and the name of the firmware file that I need to...

Does anybody have any idea why I am unable to upgrade my HiWatch IPC-B140 firmware?