AX PRO Cannot add external PIR sensor? (DS-PDTT15AM-LM-WB)

[marpon]

I have a new AX PRO installation.
I had no problem adding other sensors, but I couldn't add the external PIR "wireless triple signal detector".

When scanning the QR, the message is "parameter error".
I've tried to manually add it selecting the type of sensor in the app, but this particular sensor DS-PDTT15AM-LM-WB is not even in the list.

Have I bought a sensor that is not compatible with this alarm system?
My panel is DS-PWA48-WB.

Any pointers will be greatly appreciated.

Regards,
Martin

 

[marpon]

I'm using Hik-Connect app. Do you think using Hik-ProConnect would make any difference?

 

[trempa92]

Perhaps you are on firmware that dates before the release of this sensor. Update the firmware of your AX PRO to the latest 1.2.9 build