DS-KV8113-WME1(B) hangs after Hikconnect usage

[gk3net]

Hi!

I have an outdoor unit DS-KV8113-WME1(B) and 3 indoor units DS-KH6320-WTE1(EU)

Versions:

- DS-KV8113-WME1(B): 2.2.53 build 220901
-DS-KH6320-WTE1(EU): 2.2.96 build 241111

When I use Hikconnect to answer calls and ringbells, after some random time (it can be hours or days), the outdoor unit DS-KV8113-WME1(B) will eventually freeze and lose connection from both Hikconnect and indoor units. To solve the issue I have to log in to the web console of the device from the LAN and execute reboot.


- Indoor DS-KH6320-WTE1(EU): is latest available firmware
- Outdoor DS-KV8113-WME1(B): latest available firmware is 2.2.53 build 230981, with same date as my build (2024-08-28).

As per:

https://www.hikvisioneurope.com/eu/portal/?dir=portal%2FTechnical%20Materials%2F07%20%20Video%20Intercom%2F00%20%20Product%20Firmware%2F01%20Door%20Station%20%28KD%20KV%20KB%29%2FKV%20Series%2FKV8413%20KV8213%20KV8113%20KV6113%20KV6103%20%28B%20Version%29

However, when I try to update latest firmware is failing with error "Upgrading failed".

I would really appreciate if you can help me to solve this issue or with instructions to perform update for latest firmware.

Thanks in advance
Jx

 

[trempa92]

You add indoor station to hik connect not door station