Door Entry Microphone Issues with DS-KH9310 indoor unit?

[Alexcaid]

Hello, just an update to say ... I got no feeback / news from HikVision.

Not even a confirmation / acknowledgment for the the issue I reported through their form.

It now makes 4 units with this issue. I am not able to say if the issue was already there with the builtin firmware as, just like @gega I upgraded the firmware to the latest upfront as I was experiencing the same exact buzzing noise when touching the screen (press key sound artefact ...) which gave my upfront a feeling on poor quality. The firmware upgrade corrected the buzzing sound (no entirely but better). But not the microphone issue.

 

[gega]

Hello, just an update to say ... I got no feeback / news from HikVision.

Not even a confirmation / acknowledgment for the the issue I reported through their form.

It now makes 4 units with this issue. I am not able to say if the issue was already there with the builtin firmware as, just like @gega I upgraded the firmware to the latest upfront as I was experiencing the same exact buzzing noise when touching the screen (press key sound artefact ...) which gave my upfront a feeling on poor quality. The firmware upgrade corrected the buzzing sound (no entirely but better). But not the microphone issue.

@Alexcaid yes with the version V2.1.80 they also stating it as fixing buzzing noises issue in the version, fixes the buzzing noise but not completely. Seems that the previous firmwares were unable to close the audio sink immediately after use thus the buzzing electrostatic noise was coming from the speaker when was not in use. That means when the speaker is in use you can still hear the background the static noise but really silent.

Let's wait for @Kyle for some news from Hik HQ

 

[Alexcaid]

My reseller set me a RMA ... to return the product and get a refund. He does not want to send me a new one as he does not see any solution to this issue.
If I do so, I would have paid twice for returning and end up with no solution.
So I would do so only if there is no solution ...

One question : would you know of a good alternative to this screen / indoor station from HV which would fit well with the outdoor unit ?

Something under android which would allow to install other apps such as weather / Unifi Protect and the like and which would look nice and even slicker than the DS-KH9310 which I have to say is a little bit thick ?

Thank you

 

[gega]

My reseller set me a RMA ... to return the product and get a refund. He does not want to send me a new one as he does not see any solution to this issue.
If I do so, I would have paid twice for returning and end up with no solution.
So I would do so only if there is no solution ...

One question : would you know of a good alternative to this screen / indoor station from HV which would fit well with the outdoor unit ?

Something under android which would allow to install other apps such as weather / Unifi Protect and the like and which would look nice and even slicker than the DS-KH9310 which I have to say is a little bit thick ?

Thank you

The other one should be the KH9510 that's it's quite bigger screen.

Did your reseller spoke with Hik Vision support or he concluded on his own to RMA the unit ?

 

[Kyle]

Hi all, just a quick update on this...
Hikvision's HQ have said this is not a widely reported issue with the Android units, so we're still trying to get to the bottom of it.
My feeling is that it's a manufacturing fault that is affecting several batches, as we're seeing it on units manufactured in both 2022 and 2023.
UK Support sent me a preliminary firmware release to try, but that hasn't helped.
HQ have asked for a video showing the issue which we'll get sent to them today so they can look into it.
If you have any videos that you're happy to share showing the problem, please share them in this thread or email them to us at info@use-ip.co.uk and we can pass them on to Hikvision at the same time.