Hik-Connect - Device Time Exception Notification - How To Fix

[apashi]

I have a never ending notification event about Device Time Exception, that pops up in my Hik-Connect application.

I use a 7608NI-K1 NVR with 4 IP Cameras defined, but only 2 active.

I setup both, the NVR and Cameras, to use same NTP server, but this did not help at all.

Please help me identify and fix this annoying situation.

Thanks!

 

[apashi]

Any idea on what can I check more?
Where shall I look deeper?

 

[JB1970]

Any idea on what can I check more?
Where shall I look deeper?

I find these really annoying and usually irrelevant (IE there's no issue)

You are seeing this for your own system...I get bombarded with them from all my customer systems in Hik-Partner Pro. I assume that this occurs when the NVR makes its call to the specified NTP server but does not get a response. That said, I've had the messages from systems that use a specified NTP server as well as from systems where I've selected Hik-Connect Time Sync (which disables the NTP option). I've always set my NTP update intervals to 60 minutes but will probably change it to 720 or 1440. At least that'll reduce these nuisance notifications.

In 10 days from a few sites in Hik-Partner pro where I've paid for Health Monitoring, I've had 90 of these notifications. I'll just turn them off in the Hik-Partner Pro app. In Hik-Connect you can go to Notifications Exception (tab) > Settings (gear wheel icon) and turn off the Device Exception Notifications switch. Unfortunately that'll disable all exception notifications. Mine has always been off as I'd always be aware if a device was offline etc. The only other things you could try:

• increase the NTP update interval
• try a different NTP server. I usually use uk.pool.ntp.org but do get the errors still. There are plenty of options.
• try a different public DNS server in case the one you're using is not always resolving the IP of the NTP server. That's maybe unlikely but some people prefer to use Cloudflare over Google. By default if you're using DHCP, your NVR will use the default gateway address (your routers IP) and therefore all DNS lookups will be forwarded to your ISPs nominated servers (for instance Virgin Media have their own - 194.168.4.100/194.168.8.100)

 

[apashi]

Thanks @JB1970 for sharing your experience and your advices.

I did tried most of them, I have changed the NTP to ro.pool.ntp.org, the NTP query interval to 360 minutes, and added Cloudflare as alternative DNS server. This changes were performed both on NVR and Cameras side.

Hope this will have some positive efect.
Keep you posted.

 

[apashi]

Update: since I've done the above changes, no more exception alerts!
So I guess this is the solution to try when experiencing similar behavior.
Thanks again @JB1970 for your advices.