Hikvision "Device is Offline"

[saunders1989]

Blacklisted as in there was a recall on your model?

No more like the device is blocked from their servers so can’t come online. Might be worth asking your installer to call hikvision support and ask if that is the case.

 

[johnfitzy]

or pray

 

[johnfitzy]

prey spellcchecker

 

[johnfitzy]

seems like cats in the bag

 

[JB1970]

Ah ok cheers, do you use another App to view live footage on your phone etc ?
Will have a look at what’s been linked.

I still use the Hik Connect app but connect to the NVR directly using IP address /Domain rather than via the Hik Connect service. Unfortunately the push notifications for events can only be received if the Hik Connect service is used. iVMS-4500 can also be used in that way but Hikvision ended support for that app on February 15th.

 

[zither]

Hi, i make this account to share my workaround.
i fix this by connect the dvr to router by cable to LAN1 then i change some setting in the router.

1. WAN -> Port Binding
i checkmark LAN1 in port binding menu.

2. LAN -> DHCP Port Service-> Dhcp Mode
i change the value from default to LAN

and then its online, i ping google from dvr and its succes.

i know this will confuse you, but maybe you guys can get idea.