Any solution yet?
Any solution yet?
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Please read the posts from yesterday immediately prior to yours this morning.
Where I selected one user and resolved her issue (nothing to do with Hikvision).
Then invited you and one other to each start a new thread where I would attempt to resolve your issues.
Where I selected one user and resolved her issue (nothing to do with Hikvision).
Then invited you and one other to each start a new thread where I would attempt to resolve your issues.
Hi Phil,
In the USA here, so I'm not sure if there is a difference.
My system was constantly rebooting for about 2 weeks and finally that has stopped (it corrected itself I suppose, because I didn't change anything). In the meantime during all the reboots, I am not able to connect to my system from the ivms-4500 app like I have been for years. System is working fine, operating properly, not rebooting, and recording as I have set it to. I suppose some setting changed during all the issues I was having. the only error I receive on the app when I go to device information and re-save all the device domain name, username, and password is "The device is not registered in the DDNS". My registered mode is HiDDNS.
Any help is appreciated.
JJ
Hello
Thought I would post my experience with H Connect not working over 4G but working on LAN via WIFI. It had done for months but suddenly didn't..
Basically after reading through this forum I confirmed all IP addresses and DDNS were correct. Went to HIK-Connect.com and found that even though my NVR (7608 K2 8P) showed online there was no device
I deleted the NVR on the HC App (android) and tried to add my NVR via the QR code but it didn't show up on the app, but strangely showed at HIK-Connect.com. So I uninstalled the app, deleted the NVR at HIK-Connect.com and downloaded the app again from Google Play.
Added the NVR via QR code again and bingo. Worked fine and shows in HC.com.
No idea why it didn't work before but does now. Anyway, the point is I suppose, sometimes its better to reinstall than do your head in trying to work out whats wrong.
Thought I would post my experience with H Connect not working over 4G but working on LAN via WIFI. It had done for months but suddenly didn't..
Basically after reading through this forum I confirmed all IP addresses and DDNS were correct. Went to HIK-Connect.com and found that even though my NVR (7608 K2 8P) showed online there was no device
I deleted the NVR on the HC App (android) and tried to add my NVR via the QR code but it didn't show up on the app, but strangely showed at HIK-Connect.com. So I uninstalled the app, deleted the NVR at HIK-Connect.com and downloaded the app again from Google Play.
Added the NVR via QR code again and bingo. Worked fine and shows in HC.com.
No idea why it didn't work before but does now. Anyway, the point is I suppose, sometimes its better to reinstall than do your head in trying to work out whats wrong.
Thegovernor
New Member
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- 1
Interestingly having been working since August again (I did nothing to fix it, it just resolved itself) I've now not been able to connect remotely for about a week. Again, I've made no changes, so I'm drawing the conclusion the cloud service is just unreliable.
I can see all cameras inside my LAN, the NVR is still recording, I've got rock solid internet connectivity, it just stopped working one day to the next without me doing anything... maybe it'll just come abck again like before...
I can see all cameras inside my LAN, the NVR is still recording, I've got rock solid internet connectivity, it just stopped working one day to the next without me doing anything... maybe it'll just come abck again like before...
Thegovernor
New Member
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I just checked the portal and the external IP in the portal is different than my BT Router is reporting, I suspect BT have changed it as they occasionally do... any ideas how I can edit the HIK Portal to the correct IP Address?
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Thegovernor
New Member
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Fixed it myself, logged into the NVR directly, disabled and re-enabled Platform access and it corrected the IP address...
Hi All,
I may have a possible solution for some of you. I have a Hikvision DVR with 4 cameras and all 4 cameras were working fine on my iphone app. However yesterday I realised that one of the cameras is showing offline (device offline) on the app while the rest of the cameras were working OK through the app.
On the main monitor of the DVR all 4 cameras are working, none of my cameras are offline, seems like an issue on the mobile phone/app.
In my case I noticed I was connected to my home wifi 2.4ghz, I also have 5Ghz SSID, I disconnected from the 2.4GHz and connected 5Ghz or 4G and the camera is online again on the app.
Weirdddddd!!!
I may have a possible solution for some of you. I have a Hikvision DVR with 4 cameras and all 4 cameras were working fine on my iphone app. However yesterday I realised that one of the cameras is showing offline (device offline) on the app while the rest of the cameras were working OK through the app.
On the main monitor of the DVR all 4 cameras are working, none of my cameras are offline, seems like an issue on the mobile phone/app.
In my case I noticed I was connected to my home wifi 2.4ghz, I also have 5Ghz SSID, I disconnected from the 2.4GHz and connected 5Ghz or 4G and the camera is online again on the app.
Weirdddddd!!!
Bumping up an old post..
Question — If my NVR is showing 'online' and i'm able to access the cameras via Hik-connect app, but the individual cameras are saying 'offline' on the web browser, does that mean anything?
I'm unable to view the live feeds on the camera IP address. Perhaps because they're offline is the reason why?
When I log into the Hik Connect portal, all I see is the NVR registered. If I try and add a device, it won't let me.
Question — If my NVR is showing 'online' and i'm able to access the cameras via Hik-connect app, but the individual cameras are saying 'offline' on the web browser, does that mean anything?
I'm unable to view the live feeds on the camera IP address. Perhaps because they're offline is the reason why?
When I log into the Hik Connect portal, all I see is the NVR registered. If I try and add a device, it won't let me.
@Madgame87 its perfectly normal for your NVR to be online and your cameras not to be, them being offline in terms of the Hik-Connect portal won’t have any bearing on if they connect to your NVR or not.
the reason you are unlikely to see the live feed when you go in via the web address is more likely the software they are running, the camera itself or the most likely the browser your trying to view them on.
As for trying to add an offline device to Hik-Connect it’s not possible, it has to be online itself before you could add them. Although there’s probably little reason to want to add them individually if your viewing through your NVR.
the reason you are unlikely to see the live feed when you go in via the web address is more likely the software they are running, the camera itself or the most likely the browser your trying to view them on.
As for trying to add an offline device to Hik-Connect it’s not possible, it has to be online itself before you could add them. Although there’s probably little reason to want to add them individually if your viewing through your NVR.
Thanks for that.
Yep I believe it's my browser/Macbook that's not letting me view them live. Once I get a non-work issued laptop I'll have the iVMS installed.
I was just going through all the settings/menus individually and noticed that my camera was offline in the 'platform access' section, but I could see them remotely and accessible via web browser. If there's no concern here i'll move right along!
Yep I believe it's my browser/Macbook that's not letting me view them live. Once I get a non-work issued laptop I'll have the iVMS installed.
I was just going through all the settings/menus individually and noticed that my camera was offline in the 'platform access' section, but I could see them remotely and accessible via web browser. If there's no concern here i'll move right along!
tomycrosound
Well-Known Member
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I have two questions.
I own a Hikvision hybrid DVR on which I have 4 analog cameras. Yesterday I added trough WIFI Dahua VTO as a camera to my DVR.
It worked neatly to this day.
1. The recorder sees the VTO, it shows a live image, it records it neatly. However, today I just don't see that camera all of a sudden in the hikvision app - it says it's offline. Other cameras are working. (the same camera on the DVR works and has pictures)
The second question is whether the WTO goes into sleep mode if it is not connected to the recorder, whether it heats up or reduces the ability to act as a bell (notifications, etc.)?
I own a Hikvision hybrid DVR on which I have 4 analog cameras. Yesterday I added trough WIFI Dahua VTO as a camera to my DVR.
It worked neatly to this day.
1. The recorder sees the VTO, it shows a live image, it records it neatly. However, today I just don't see that camera all of a sudden in the hikvision app - it says it's offline. Other cameras are working. (the same camera on the DVR works and has pictures)
The second question is whether the WTO goes into sleep mode if it is not connected to the recorder, whether it heats up or reduces the ability to act as a bell (notifications, etc.)?
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I don't personally use the HikConnect service much, however your second picture shows the Hik Connect account status as "unlinked" rather than linked. The DVR first needs adding to your Hik Connect account.
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I had a problem with my hik connect service saying offline. I actually deleted my NVR off hik connect so can’t comment if I got device offline but it turned out after getting support from hikvision that my NVR was black listed and they had to fix it on their end. Once it was done I just restarted my NVR and was all online again. See my posts as I went through all settings for network etc.
Ah ok cheers, do you use another App to view live footage on your phone etc ?
Will have a look at what’s been linked.
Blacklisted as in there was a recall on your model?
