Hik-Connect How to show Hightlight in playback timeline

[vietnobi]

I am using a Hikvision camera, and when I enter playback mode, the timeline appears as a solid green bar without any highlighted event markers to indicate detected activities.


On my iPhone, the event highlights are displayed correctly, as shown in this screenshot:
Screenshot


However, on Android, the event highlights do not appear. Here are my configuration settings and the playback screen on Android:
Screenshot
Screenshot


How can I make event highlights appear on Android, just like they do on iOS?
I have already installed the latest version of the Hik-Connect app.

 

[vietnobi]

Can anyone help?

 

[JB1970]

Are you logged into the same Hik Connect account on the Android phone as the iPhone? The markers don’t work if you added the system to the app as a local device.

 

[vietnobi]

Are you logged into the same Hik Connect account on the Android phone as the iPhone? The markers don’t work if you added the system to the app as a local device.

Not all are different accounts. I use several Android devices with account A, which is shared with three other accounts: B, C, and D. Among these, the two accounts (B, D) using iPhone (iOS) are highlighted, while my account and the remaining shared account (both using Android) (A, C) are not highlighted.

 

[JB1970]

Not all are different accounts. I use several Android devices with account A, which is shared with three other accounts: B, C, and D. Among these, the two accounts (B, D) using iPhone (iOS) are highlighted, while my account and the remaining shared account (both using Android) (A, C) are not highlighted.

You need to either log in on the app with the same account that the system is registered to OR use the account that the system is registered to, to share the system to other accounts. When sharing you should ensure that the appropriate permissions have been selected before sharing the link/generating the barcode. If you already shared the system, try removing/de-authorising the share before recreating it (making sure permissions are correct)

 

[vietnobi]

I tried sharing again and still the same. i think it's an OS issue

You need to either log in on the app with the same account that the system is registered to OR use the account that the system is registered to, to share the system to other accounts. When sharing you should ensure that the appropriate permissions have been selected before sharing the link/generating the barcode. If you already shared the system, try removing/de-authorising the share before recreating it (making sure permissions are correct)

 

[JB1970]

I tried sharing again and still the same. i think it's an OS issue

Maybe - I’ve only shared iOS to iOS so maybe someone else who’s shared to android can chime in….