Hi, been running a Hikvision nvr for 3 years, 4 Poe cams connected to a hik Poe switch connected to router, which is connected to nvr. All was ok but it now appears all 4 cams have failed, Sadp tool cannot detect them even when they are connected direct to pc lan.
Bought a new hik Poe cam to test - connected direct to Poe port on nvr and it works fine, detected straightaway but when connected like the others via the switch /router, the nvr can’t detect it. The sadp can see it on the network no problem.
I’ve tried numerous ways of connecting, but direct to Poe port seems the only way it detects. I’ve tested cables too and bypassed the Poe switch just in case. (Tried direct to the router, powering the cam separately, but still the same)
I’m pretty sure the ip and gateway addresses are ok, as mentioned, it’s fine when connected directly to Poe port.
It seems to me that the nvr is not communicating with the router for some reason? Tho the sadp tool can see it on the network .
Can anyone shed any light or guide me as to what the nvr network settings should be? I’m happy to replace the old cams as they look like they’re dead, but need the test one working properly first.
Any help greatly appreciated
Thanks
Bought a new hik Poe cam to test - connected direct to Poe port on nvr and it works fine, detected straightaway but when connected like the others via the switch /router, the nvr can’t detect it. The sadp can see it on the network no problem.
I’ve tried numerous ways of connecting, but direct to Poe port seems the only way it detects. I’ve tested cables too and bypassed the Poe switch just in case. (Tried direct to the router, powering the cam separately, but still the same)
I’m pretty sure the ip and gateway addresses are ok, as mentioned, it’s fine when connected directly to Poe port.
It seems to me that the nvr is not communicating with the router for some reason? Tho the sadp tool can see it on the network .
Can anyone shed any light or guide me as to what the nvr network settings should be? I’m happy to replace the old cams as they look like they’re dead, but need the test one working properly first.
Any help greatly appreciated
Thanks
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