Hi!
I have been going round in circles and hope someone can highlight where I might have made a misconfiguration.
I have iVMS4200 2.5.1.7 running on a server, which installed v1.2.1 of the Storage server component. Cameras are recording to the storage server and I can playback the recordings.
Outside of the network, I can connect to the external IP of the Storage server on an iphone, using iVMS4500. Remote playback of the recordings works fine.
I cannot get any PC running iVMS4200 to access recordings in the same way as the iphone (the remote iphone and PC are on the same remote network)
Configuration applied:
External IP of Storage server added. I can perform remote configuration of the Storage Server
Added each camera external address and I can remote configuration / live view streams
Configured the Storage schedule on each camera to use the remote Storage server.
Tool, system configuration, Live View and Playback, Search Video file stored in "Storage Server"
On the Storage Server remote configuration, Storage, General, Update, Save.
Error message on playback is "Playback Failed! Error code ivMS4200.exe [317].(No record file found)
NB: All accounts used on the iphone and iVMS4200 software are the admin accounts.
I have exhausted where to look to understand why iVMS4200 clients will not playback recordings. Would appreciate a fresh set of eyes to help me where to look next!
Thank you
I have been going round in circles and hope someone can highlight where I might have made a misconfiguration.
I have iVMS4200 2.5.1.7 running on a server, which installed v1.2.1 of the Storage server component. Cameras are recording to the storage server and I can playback the recordings.
Outside of the network, I can connect to the external IP of the Storage server on an iphone, using iVMS4500. Remote playback of the recordings works fine.
I cannot get any PC running iVMS4200 to access recordings in the same way as the iphone (the remote iphone and PC are on the same remote network)
Configuration applied:
External IP of Storage server added. I can perform remote configuration of the Storage Server
Added each camera external address and I can remote configuration / live view streams
Configured the Storage schedule on each camera to use the remote Storage server.
Tool, system configuration, Live View and Playback, Search Video file stored in "Storage Server"
On the Storage Server remote configuration, Storage, General, Update, Save.
Error message on playback is "Playback Failed! Error code ivMS4200.exe [317].(No record file found)
NB: All accounts used on the iphone and iVMS4200 software are the admin accounts.
I have exhausted where to look to understand why iVMS4200 clients will not playback recordings. Would appreciate a fresh set of eyes to help me where to look next!
Thank you