Hello Everyone, I bought a HikVision Network bullet camera as a spare for my HIKVision NVR in 2023. Lately one of my HIKVision Network camera stopped working after I think 4-5 years of good service. In order to replace this faulty camera I tried to connect the camera I bought (not used or configured) in 2023 to my NVR. The first thing I noticed is that it was not connecting as the error message indicated USER-ID and/or PASSWORD not correct.
Now I expect a brand new camera to be either having HIKVision default user-id and/or password which this camera does not seem to be having. I then connected the camera to my Laptop (Windows 11 Pro 24H2) using a PoE switch and tried to reset the admin password using SADP software 3.1.4.4. I generated the "Export Device Feature Code File". This got saves as .xml file. I sent the file to HIKVision support and after a day I received a .xml file via e-mail indicating that the file was to be used to reset the password.
I went through again SADP software, selected "import File" and pointed location of the file sent by HIKVision support in the dialog box and selected a new reset password. When I clicked confirm button to have the Camera reset to factory defaults, I got a error message that:
"Resetting password failed. [2039] Reset Password incorrect reset token. Check if the key or key file is correct"
I simply do not understand what is going on as it should be a straight forward process.
My request is if someone can point me towards someplace where I could submit the .xml file and have the reset key generated so that I could get my Camera reset to factory default.
Now I expect a brand new camera to be either having HIKVision default user-id and/or password which this camera does not seem to be having. I then connected the camera to my Laptop (Windows 11 Pro 24H2) using a PoE switch and tried to reset the admin password using SADP software 3.1.4.4. I generated the "Export Device Feature Code File". This got saves as .xml file. I sent the file to HIKVision support and after a day I received a .xml file via e-mail indicating that the file was to be used to reset the password.
I went through again SADP software, selected "import File" and pointed location of the file sent by HIKVision support in the dialog box and selected a new reset password. When I clicked confirm button to have the Camera reset to factory defaults, I got a error message that:
"Resetting password failed. [2039] Reset Password incorrect reset token. Check if the key or key file is correct"
I simply do not understand what is going on as it should be a straight forward process.
My request is if someone can point me towards someplace where I could submit the .xml file and have the reset key generated so that I could get my Camera reset to factory default.
