Resetting admin email address

[Melissa]

Hi

Can anyone help please. My system was installed with two cameras and I have recently had an additional two cameras installed by a different electrician. The previous he electricians set up the EZVIZ app and now we can’t The new cameras to it or add the cameras to the hik connect app as the password reset is always going back to the previous electricians email address which is used for the admin account. Is there anyway we can reset the admin email address so it is my personal email address please. Thanks in advance, Melissa

 

[Phil]

We haven't been hands-on with EZVIZ for a long time.
Will SADP show your cameras and allow you to unbind them?
If so, you can then set up a new App/portal account and add them to that.

How-to: - How to Unbind a Hikvision Device using SADP on a PC

Unbinding a Hikvision device is not something that is required all that often, in most cases you can do the unbind from within the app. There are though some rare cases when the user does not have access to the Hik-connect account that the device is bound to, for example, if you have purchased a...

www.use-ip.co.uk

 

[Melissa]

Hi thanks for the reply, the cameras were never set up on hik connect by the previous electricians only on ezviz. I tried the sadp program on windows but no devices were coming up on this. Any further advice would be great thanks.

 

[Phil]

These EZVIZ support pages may help:

EZVIZ - Creating Easy Smart Homes

EZVIZ, a global smart home security brand, creates a safe, convenient and smart life for users through its smart devices and cloud-based platform.

support.ezvizlife.com