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Hi, I recently updated my cameras all to the latest version. Model (DS-2CD2387G2-LU) and software version (V5.7.14 build 231213). Previously when i opened the hik connect app and it has loaded, all my cameras would essentially take a snapshot at that moment in time and show me the latest...

If you were setting up events for knowing if a person was coming onto our driveway or a car enters the driveway what events would you setup (pic for context). I’ve tried a few other events but none seem to be triggering let alone reliable. I currently have 2 line crossing events (one for people...

Hi, I am trying to download some video footage for the police and am really struggling to actually get the video to play. I am on a mac and i have been able to view the footage on ivms-4200. I have also been able to download that footage to a file (.mp4) but cannot get this to show any video...

Hi, I not sure if I have some issue with my setup or something else but it is quite frustrating. When trying to view the playback on my iPhone I can see certain parts of the day and some parts (Quite often is it when there is some movement I would like to see) i get the message network unstable...

I’ve had a look at similar posts but don’t seem to see any solution to the problem. I was trying to view some event playbacks even just looking through the days history on Hik-Connect and I get either of those 2 errors in the title and can’t view any playback video. My NVR is not upto date...

Hi, I had recently upgraded my NVR to the latest 4.60 but it had caused issues on the hik connect app with green squares showing. I since downgraded to (V4.51.025 build 210927) and have issue with that but since downgrading when I do a live view on the NVR via the IP address on the browser the...

Hi, I saw this post/ saying there was a new firmware to install for my cameras. so i installed it. Now i am seeing green boxes on my hik connect app. I have noticed if i change the view from HD to basic the green boxes go away but the live preview isn't great. It never used to do this until i...

Hi, I have line crossing detection setup on my driveway and only want it to alert me in a certain direction from A->B as you can see in my picture. I am however getting notifications when someone crosses from B->A. I have this smart even setup on my NVR which is DS-7608NI-I2 / 8P and running...

Hi, I have recently installed a DS-2CD2387G2-L(U) down my alley way of my house. The issue I am having is that because it is close to a brick wall the supplement light reflects off of it. The obvious solution is to move the camera further round but then I am essentially pointing my camera into...

I had a previous post where no cameras would give a live preview (previous post). I updated the firmware of my NVR and updated the firmware of my camera. The 1 camera that was working then starting allowing live view when connecting to the NVR via the IP address. I have now got my second camera...

I am trying to create smart events on my cameras but I can't get any live preview when accessing the NVR via IP address. I can see the camera working on the hik connect app. I have installed IVMS 4200 on my macbook and when I click main view I can see the live view of my camera. When i try and...