Hik-Connect Hik-Connect playback problems?

[shw]

I have a hik vision setup … 8 x 8mp colour vu cams with an nvr , DS- 7608ni 12 8p and I’m using the hik connect app . Every thing works well on the nvr monitor but the app is something else !
all works fine on live view but on playback I get the network is unstable message followed by maximum channels under playback is reached . Frustrating to say the least … any ideas on how to fix this

 

[fullboogie]

Reboot the NVR and let me know what happens. It may be the same thing I've encountered.

 

[shw]

Rebooted… and not much different really … the message now is network unstable, reconnecting… but it doesn’t

 

[colifato]

A situation like this has happened to me a couple of times... I solved it by updating the firmware of the dvr.
Greetings