HIk NVR and Multi-Screen mode only accepting substream

[Dave Howard]

Hi all. 2wk old NVR7608 just did something 'new' today by giving message bottom right of browser screen of "Multi-screen mode only accepts live view and playback at sub-stream. For any other stream type, please switch to single-screen mode."
I understand what is means but why has this just started appearing (no change to firmware, etc) .. and its making me think I have accidentally changed a setting?

I can go to single screen view and get main-stream or 4x screen and see 4 cameras on sub-stream.
Last week I could do all 6x cameras on mainstream !?!?
I have rebooted NVR (no difference). I get same message from different PC's accessing via Browser.

Also intermittently when going to live view of seeking to configure a specific camera the following as attached happens. Why?

Grateful for anyone to confirm if I am going mad.

**NOTE: IDIOT ALERT AS THE ABOVE WAS IN EDGE … Seems ok in IE11 .. @Phil feel free to delete post

 

[Phil]

I think I'll leave it here, as it may prove useful in the future - we often see Edge opened instead of Internet Explorer.
Some day somebody is going to Google that same error message and be so pleased when your Post turns up with a quick and simple fix

 

[Ian Dominic]

Hi @Dave any update on this problem? Thanks

 

[Ian Dominic]

I think I'll leave it here, as it may prove useful in the future - we often see Edge opened instead of Internet Explorer.
Some day somebody is going to Google that same error message and be so pleased when your Post turns up with a quick and simple fix

I've been experiencing this on IE

 

[Dave Howard]

HI Dominic, nothing new. The problem happens on both IE and (new) Edge browser when I have 4 cameras on stream1(higher quality). On Edge they will display but go out of sync. I suspect it could be my PC not having enough grunt (Pentium Duo+8mb RAM+basic graphics card) as some US-forums pointed to this. All fine (on both browsers) with single camera Stream1

 

[Ian Dominic]

HI Dominic, nothing new. The problem happens on both IE and (new) Edge browser when I have 4 cameras on stream1(higher quality). On Edge they will display but go out of sync. I suspect it could be my PC not having enough grunt (Pentium Duo+8mb RAM+basic graphics card) as some US-forums pointed to this. All fine (on both browsers) with single camera Stream1

Can this be fix? And also why this just appears without doing anything in the configuration?

 

[Ian Dominic]

HI Dominic, nothing new. The problem happens on both IE and (new) Edge browser when I have 4 cameras on stream1(higher quality). On Edge they will display but go out of sync. I suspect it could be my PC not having enough grunt (Pentium Duo+8mb RAM+basic graphics card) as some US-forums pointed to this. All fine (on both browsers) with single camera Stream1

or did you already solved it?

 

[Dave Howard]

Give the info in the link below a try for yourself. I did this previously + downloaded the component for the browser (this appears via a pop-up in your browser window). Fix Hikvision “Please click here to download and install the plugin-in” issue | SecurityCamCenter.com

My own experience is that on MS Edge using main-stream (higher quality in my config) slows the PC down (even switching between browser tabs), where as on sub-stream performance on the PC for other things is ok. This indicates to me that my PC (spec above) is not powerful enough to decode the main-stream from the NVR on my PC with 4x cameras simultaneously. I can watch 1 or 2 cameras at main-stream but past that I'll get the decode error/pop-up so I just live with it until i buy a new PC.