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Hikvision DS-2DE2C400MWG-E cameras. The camera intermittently disappears from the Hik-Connect app and cannot be viewed.

ryanh

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We seem to be having an issue with one of our Hikvision DS-2DE2C400MWG-E cameras. The camera intermittently disappears from the Hik-Connect app and cannot be viewed.

When checking the NVR, it indicates that it cannot obtain an IP address. However, if I unplug the Ethernet cable and plug it back in, the camera comes back online and works again.

This issue has occurred previously in the same way.
 
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