iVMS-4200 HikVision IVMS - 4200 live view issue - remote locations only

[ahmedabdulla]

Good Afternoon Colleagues
I hope you are doing good and safe . One of my customers has local and remote Hikvision NVRs . He has IVMS-4200 installed on a local server with the local NVR . This IVMS-4200 used for live view for IP Cameras connected to both local and remote NVRs . Kindly find the below notes:

• Using Hik-connect software from any android device , Live view is working as expected for all IP Cameras connected to local & remotes NVRs.
• Using IVMS-4200 software , Live view is working as expected for all IP Cameras connected to local NVR (on same LAN as IVMS-4200).
• Using IVMS-4200 software ,Live view for all IP Cameras connected to remote NVRs gives the error "Reconnecting . Error Code open SDK String Error [105] . (Playing video failed.) "

So kindly advice how to solve the above issue ?

Thx in advance.

Best Regards

 

[codlord]

I suggest you update your post to include what country you are from as well model numbers and versions / firmware of software / NVRs / cameras.