Live views/playback not working for Safari 13 / MacOS 10.15

[Dirky]

Hi,
Recently had to update to Catalina on my Mac, now I am unable to view any cameras connected to NVR DS-7608NI-K2 / 8P.
I just get the message "no plugin detected"
IS there any fix/update for this?
Tried Chrome too and same message. Possibly something to do with Catalina only having support for 64 bit code, or some other security
change they have made?

Thanks
D

 

[Dan]

Hi,
Recently had to update to Catalina on my Mac, now I am unable to view any cameras connected to NVR DS-7608NI-K2 / 8P.
I just get the message "no plugin detected"
IS there any fix/update for this?
Tried Chrome too and same message. Possibly something to do with Catalina only having support for 64 bit code, or some other security
change they have made?

Thanks
D

Are you running the latest firmware for the 7608-K2 NVR? should be v4.21.005

About a year ago Safari (which was the last browser on Mac to work with Hikvision) updated and removed support for the plugin that Hikvision and some other IP brands use.

MacOS - Apple Safari 12 and Hikvision cameras

Apple have just released an update to their Safari browser - V12.0 First reports are coming in that with this version of Safari it is no longer possible to view Live Video from your Hikvision cameras. The latest version of the Mac plugin currently available is V3.0.6.23 (on that landing page...

www.use-ip.co.uk

There was a period when there was no browser on MacOS that supported Hikvision's old NPAPI plugin, we had warned Hikvision of this incoming event for a while and they left it too late, in the months that followed they quickly put a solution together that allowed certain NVRs and cameras to run "plugin free". At first, this did not cover the K-series (K2) NVR models but then just a couple of months ago Hikvision released v4.21.005 for the K-series which is the same firmware as the I-series and should support the 'plugin free' solution.

Hikvision Officially Release V4 Firmware for their K-Series NVRs - V4.21.005

Hikvision have released V4.21.005 for their K-series NVRs (only 76 77 86 NI-K2 K4 K8) , which you can download from the UK portal here: HIKVISION UK PORTAL I have checked: Is this correct? V4 firmware for the K-series NVRs at the UK portal? If so, do you have any Release Notes for it...

www.use-ip.co.uk