Milesight - struggling with the initial network setup steps for my NVR

[mattyhead]

just bought mile sight , i have a mac , but I've now got a windows machine , i can't get into the nVR threw any set up wizards. I'm not impressed so far .

 

[Mick Dixon]

https://forum.use-ip.co.uk/forums/milesight.57/

Might be something here, if not i'm sure your question will get answered, good luck

 

[Phil]

Hi, Have you installed "Milesight Smart Tools" on your PC?
http://www.milesight.com/support/download.asp#software_jump

There are a few videos at our YouTube channel to help you get started and set up:

How To Connect a Milesight Camera to your Network & Assign it an IP Address Using Smart Tools

How To Update the Firmware of a Milesight Camera/NVR using Smart Tools or a Browser

How To Add a Milesight Camera/NVR to the M-Sight Pro app using P2P Connection

 

[mattyhead]

https://forum.use-ip.co.uk/forums/milesight.57/

Might be something here, if not i'm sure your question will get answered, good luck

I've watched that so many times ! but nothing is working , I'm pulling my hair out , wish i had gone with the quote to get installed , not so plug and play I'm afraid .

 

[mattyhead]

am i meant to scan a qr code off camera ??

 

[Phil]

What devices do you have please e.g. cameras and NVR?

 

[mattyhead]

nvr , 4 mile sight cams and 4 hikvision

 

[mattyhead]

I'm wondering if its firmware? I've realised this is a little out of my league !!

 

[Phil]

OK, as you are a customer of ours I've cross-referenced your Forum user name, email address, purchase order, and can see that you have a Milesight UI-5016-PB 4K 16 Channel PoE Network Video Recorder.

Have you connected the LAN connection of the NVR to your router?

If so, when you run Milesight's Smart Tools it should show-up in the search results.

Can you upload a screenshot of what you are seeing please?

 

[mattyhead]

ok i have , I'm running a windows machine now how do i screen shot on windows

 

[Mick Dixon]

ok i have , I'm running a windows machine now how do i screen shot on windows

press prtscn on your keyboard then paste into a window on here ie

 

[mattyhead]

have you got an email address

 

[mattyhead]

failed to modify username password incorrect

 

[Phil]

Your NVR is probably not set to an IP address within your domain range.
Do you know your router's IP address?

 

[mattyhead]

yes i do , is it safe to say it here

 

[Phil]

Yes, it's just an address on your Local Area Network

 

[mattyhead]

where should i input please ?

 

[Phil]

You should see something like this:

 

[Phil]

Select the row in the table for your NVR by ticking the box at the left of the row.
The fields below the table are then populated.
Enter your router's address in the field marked Gateway.
Enter an available IP address from your domain in the IP address field.
Then click the 'Modify' button.

 

[mattyhead]

were just in putting our details but whats our domain