Firmware New Firmware - G5 Platform 5.7.10. !!Possible Bug!!

[MikeHikCam]

Hi @JB1970

We've spoken to Hikvision support about this, they are aware of the issue and said this:

"HQ is currently working on a solution to make metadata compatible with the NVRs so that customers can use Smart Playback. I do not have a timeline as of now, but we are working on it.​

​

The temporary solution for now is to downgrade to V5.7.3."​

Hi,
I installed firmware V5.7.10 build 220720 on a DS-2CD2786G2-IZS and now the motion detect event seems to fire almost continuously and my NAS (raspberry pi with SSD disk) is now recording continuously. I have tried reducing the grid of active squares and it doesn't make any difference. Please can you tell me how to downgrade the firmware and is it safe for this model, I am worried about bricking it
Sorry if I have posted in the wrong section, I am a newbie and this is my first post

thanks
Mike

 

[Kyle]

Please can you tell me how to downgrade the firmware and is it safe for this model

It will be safe to downgrade the firmware on that camera, you can install the earlier version via the Upgrade & Maintenance page just like you would when upgrading to a newer firmware.

This is the version just before the one you're having issues with - V5.7.3_220216 SP.

 

[MikeHikCam]

It will be safe to downgrade the firmware on that camera, you can install the earlier version via the Upgrade & Maintenance page just like you would when upgrading to a newer firmware.

This is the version just before the one you're having issues with - V5.7.3_220216 SP.

Hi Kyle, thank you very much for your help !
Mike

 

[Brocky120]

Fixed here?

DS-2CD2387G2-LSU/SL

Solved the issue of no dual-VCA function in V5.7.10_220720, this V5.7.10_SP_220830 version Firmware add back the function so that can do smart search in NVR.

 

[Dan]

Hi @Brocky120

Thanks for sharing this, we have created a new thread for this new firmware version, see below:

Firmware - Latest Hikvision Firmware for G5 Series Cameras (DS-2CD2xx3G2 2xx6G2(C) 2xx7G2(C) 3xx7G2(C)) - V5.7.10_SP build220830

Hikvision has released new firmware for their G5 Series IP cameras. The latest firmware, Version 5.7.10_SP, can be downloaded here. (NB - Firmware is only currently available from the camera product pages on the Hikvision website, we have linked to one specific product but if you look at the...

forum.use-ip.co.uk

This thread will now be closed as the issue covered here appears to have been resolved in the new firmware, if there are any further issues with this new firmware discuss them in the new thread.