Problem with IVMS 4200 e win10

[Daygum]

Hy, I have a problem with IVMS 4200 last version e win 10. When I edit remote configuration and I want edit for example motion detection I can edit only 1 camera. If I change camera for edit it I can't see the preview window because it is all black. For edit another camera I must close the full program and restart it. For every change in edit configuration window I must restart the program !!!
I haven't other problem with the program. Only this annoying problem.
With another pc with win7 I haven't this problem...
Help me?
Thank you very much!

 

[StewartM]

Windows 7 and Windows 10 possibly handle remote configuration differently within iVMS-4200.
Some suggestions / process of elimination:

• All firmware up-to-date? NVR/DVR and cameras.
• iVMS-4200 version 2.8.1.4 (latest at time of post).
• Intel integrated graphics? Intel HD drivers have caused issues in the past. Make sure all graphics drivers are current.
• Set the camera frame rate and I frame interval to the same value (a stretch, but worth a try).
• Install the latest WebComponents.exe from Hikvision. Should be 3.0.6.43 or above.

Keep us posted.

 

[Daygum]

Thank's StewartM. It was the graphics card. (integrated Intel). The driver was not updated. With the new driver everything works now. Thank you for the suggestion.