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I generally don't, though will if asked. As I set up the system correctly, I need to be sure that at least while under warranty the customer isn't going to mess up the setup. This helps when they forget their password as I can easily create a new one (this happens quite often as the password is masked in Hik-Connect and rarely needed on the local menu). I wouldn't want to be maintaining a system where the end user is playing around in the setup (or fine tuning as Dan calls it!):I've come across a fair few cctv system owners that have problems getting the system admin passwords from their original installers. Is this right?
David
Yep ................. first port of call "System Logs" ................. that usually provides the evidence to call bullshit"Hmm, I wonder what this does?" >click > apply
Call received - "my CCTV isn't working can you fix it, it just stopped, I didn't touch anything"