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I have about 60 NVR’s on my Hik connect end user account and have Hik connect pro also setup with the same devices linked as service. The problem I have is I am noticing that some of my M series and K2’s all on the latest firmwares are not able to play back footage or clips in Hik connect end...

Hi Guru's, I have a DS-7608 NI K2 /8P its one of many many NVR's we have supplied over the years, it is on the latest build V4.74.200 build 230522 and has for as long as i have known this device on every firmware it has had gotten the error code offline:0xe002008. Just to weed out the time...

Ok so our DS-7608NI-K2 / 8P has stopped sending clips to Hik-connect since upgrading to V4.72.107 build 220914 no settings have changed, notify surveillence center is ticked and the schedule is the same but it simply does not send out the small activation clips you see under the live view screen...

I have recently moved from the old and reliable DS7608NI-K2's to the newer NXI series attracted by features like motion 2.0 and Analytics like hard hat detection and object thrown detection. Much to my disappointment (although lets be honest its hik so i sort of expected it) i cant use any of...

does anyone know if Hik have a feature request portal or email address? we run out 100's of the DS7608NI-K2 NVR's connecting them to our monitoring station and every time there is a bank holiday we are left with the nightmarish issue of having to conect to each NVR across the country remotely...

Hi Guru’s, It’s been ongoing a long time but has anyone found a fix for the accusence cameras having their detection areas revert to rectangles or squares after reboot if you make a custom shape with 5 or more points in the shape?! We have 32 DS7608 NI K2 NVR’s across the country and it’s a...

Hi Gurus’ I need some help! I have a remote system miles and miles from me and need to download about an hours worth of footage it’s a DS7608 NI k2 nvr. the footage is around an hour so I don’t wanna clip it as I’ll have to wait ages to get the footage, if I hit the download button and select...

So anyone updated Hik-connect to the latest version on iPhone and had problems with it closing after a few seconds?! (No stupid iPhone android waffle please) the latest update for me just crashes when opened to the point I had to delete it completely and reinstall the app!! the ball ache is...

Hi Guru’s I need some help! so I came across an osd in hik-connect on a hik camera that used ISAPI (little to no knowledge on this) to overlay the battery voltage onto the OSD. this would be super useful and after a lot of head banging I found this document that explains briefly how this is...

Ok so saw this on a hik vision ptz the model is a DS-2DE4A225IW-DE Connected to a standard 7608 recorder Its nothing special but it is run off a 12v battery and does show the battery voltage. anyone got any idea how they are displaying live voltage on screen like this? I assume it’s a...

Has anyone got any release notes for this specific firmware? it was released on 12th January 2021 but as per usual with Hik there are no release notes and no info as to what the changes/fixes are. DS-7608NI-K2 / 8P 4.30.060 firmware

Hi All, Ok, So in no way am i new to Hikvision kit but this is driving me nuts, since updating our DS-7608NI-K2 / 8P recorders to v4 firmware (200628 & 200803 to try and fix the issue) you no longer get the motion alert tags on the slider at the bottom to show when motion has taken place in the...