Firmware DS-2CD2387G2-LSU/SL / V5.7.13 build 230403 - Firmware upgrade?

[LoneEdge]

Hello all, I have a problem with the following camera DS-2CD2387G2-LSU/SL on firmware V5.7.13 build 230403

and I am struggling to find an updated version on the portal. Does anyone know if there is a higher version of firmware?

I have also checked the Hikvision product page and no firmware version is available to download.

 

[Whisky]

Hello all, I have a problem with the following camera DS-2CD2387G2-LSU/SL on firmware V5.7.13 build 230403

and I am struggling to find an updated version on the portal. Does anyone know if there is a higher version of firmware?

I have also checked the Hikvision product page and no firmware version is available to download.

Looks as though there is a different build number.

 

[Dan]

Hi @LoneEdge

The latest firmware for your particular model is V5.7.14 231028

 

[Whisky]

Hi @LoneEdge

The latest firmware for your particular model is V5.7.14 231028

Hi Dan

Can i ask why you used Hikvision Europe and not Hikvision UK?

 

[Dan]

Hi @Whisky

The firmware I have linked to is from the UK portal, see the beginning of the full URL - https://www.hikvisioneurope.com/uk/portal/

 

[Whisky]

Sorry yes, i can see that.

I should of asked why do you use https://www.hikvisioneurope.com/uk/portal/ and not https://www.hikvision.com/uk/support/download/firmware/

I'm about to try and setup my NVR and Cameras over the weekend and will probably need to update the firmware so i'm trying to understand why there are different locations. I assumed that because i'm in the UK i would use https://www.hikvision.com/uk/support/download/firmware/

Hope that makes sense.

 

[Dan]

It's a good question @Whisky

Unfortunately, Hikvision doesn't like to make locating firmware easy

What complicates things is the multiple versions/generations of the same models.

In the case of the 2387G2 model above, the firmware you located on the Hikvision website is the latest firmware for the newest (D) hardware iteration of the 2387G2 camera.

The camera the thread creator has was using a firmware version (v5.7.13) that is only applicable to the previous (C) hardware generation, the latest firmware for those cameras is only available for the download portal.

What we usually recommend doing is double-checking both the firmware section on the Hik website and the UK download portal because sometimes the newest firmware is on the Hik website and sometimes it's on the download portal.

You should be able to confirm the generation of your camera model & which firmware platform (e.g. G1, G3, G5 folders in the download portal) it uses by using the attached instructions.

 

[Whisky]

It's a good question @Whisky

Unfortunately, Hikvision doesn't like to make locating firmware easy

What complicates things is the multiple versions/generations of the same models.

In the case of the 2387G2 model above, the firmware you located on the Hikvision website is the latest firmware for the newest (D) hardware iteration of the 2387G2 camera.

The camera the thread creator has was using a firmware version (v5.7.13) that is only applicable to the previous (C) hardware generation, the latest firmware for those cameras is only available for the download portal.

What we usually recommend doing is double-checking both the firmware section on the Hik website and the UK download portal because sometimes the newest firmware is on the Hik website and sometimes it's on the download portal.

You should be able to confirm the generation of your camera model & which firmware platform (e.g. G1, G3, G5 folders in the download portal) it uses by using the attached instructions.

Ah, ok. Would that be the same for NVR's?

 

[Dan]

Yes, for some NVR models the latest firmware will only be available from the Hikvision website, for some models it will only be available from the download portal, and for some models, you'll find firmware versions on both the portal and the Hik website.

 

[Whisky]

Yes, for some NVR models the latest firmware will only be available from the Hikvision website, for some models it will only be available from the download portal, and for some models, you'll find firmware versions on both the portal and the Hik website.

Thanks Dan. Really appreciate the time you've taken to explain this to me.

 

[Dan]

No worries,

People always ask questions about where to find the correct firmware versions.

If you do run into any problems finding your firmware we would first recommend searching the forum "*insert your camera model* firmware" and you may find another thread already discussing where to find the firmware.

If not you can always create a new thread asking where to find any particular firmware and one of our team or one of the other users will be able to help you find it.