JeromeParsley
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I've just spent 5 hours trying to figure out the difference between 3 identical cameras and why they won't all work with the same my NVR.
My NVR is a DS-7732NI-14/16P running V3.4.95 Build 170626 - serial number indicates RR.
The cameras are all DS-2CD2346G2-IU and all serial numbers indicate WR.
However, the firmware is a mess.
Two of the cameras (the ones that don't work) were on V5.7.13 Build 230504 which is G5 platform.
The other camera (which does work) is on V5.5.801 Build 211105 which is G3 platform and simply worked the first time I plugged it in directly to the NVR PoE port.
I upgraded the two G5 to V5.7.13 but Build 230706 which is the recommended on the web page and still no luck.
I can find the two G5's on the SADPTool and even on the NVR in the stage before One Touch Adding, where it can detect the camera and model number. However, when I try to add them, it connects then the warning message is simply: "Unknown Error".
I assume it's a firmware problem for interoperability between the older NVR firmware and newer G5 platform IP camera firmware. However, I'm hesitant to update my NVR firmware since for that model there's so many warnings even on the Hikvision website about the possibility of bricking it.
I first though it might be a region problem but all the cameras are WR and one works so that doesn't make sense.
I've hard reset the G5's a couple times.
I can stream a live view through the web gui with the G5 platform cameras and edited the IP address to match the internal NIC IP the NVR would try to assign it when connected to a specific port but also no luck - get the dreaded "Unknown Error".
I'm not really sure what to do to be honest, I wasn't expecting this initial set up to take more then ten mins this morning and now it's mid afternoon. Any recommendations or advice would be greatly appreciated. It's my first post so if anything is wrong or need clarifying please let me know.
Thanks.
My NVR is a DS-7732NI-14/16P running V3.4.95 Build 170626 - serial number indicates RR.
The cameras are all DS-2CD2346G2-IU and all serial numbers indicate WR.
However, the firmware is a mess.
Two of the cameras (the ones that don't work) were on V5.7.13 Build 230504 which is G5 platform.
The other camera (which does work) is on V5.5.801 Build 211105 which is G3 platform and simply worked the first time I plugged it in directly to the NVR PoE port.
I upgraded the two G5 to V5.7.13 but Build 230706 which is the recommended on the web page and still no luck.
I can find the two G5's on the SADPTool and even on the NVR in the stage before One Touch Adding, where it can detect the camera and model number. However, when I try to add them, it connects then the warning message is simply: "Unknown Error".
I assume it's a firmware problem for interoperability between the older NVR firmware and newer G5 platform IP camera firmware. However, I'm hesitant to update my NVR firmware since for that model there's so many warnings even on the Hikvision website about the possibility of bricking it.
I first though it might be a region problem but all the cameras are WR and one works so that doesn't make sense.
I've hard reset the G5's a couple times.
I can stream a live view through the web gui with the G5 platform cameras and edited the IP address to match the internal NIC IP the NVR would try to assign it when connected to a specific port but also no luck - get the dreaded "Unknown Error".
I'm not really sure what to do to be honest, I wasn't expecting this initial set up to take more then ten mins this morning and now it's mid afternoon. Any recommendations or advice would be greatly appreciated. It's my first post so if anything is wrong or need clarifying please let me know.
Thanks.
