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Help with smart playback

alexdel

Member
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18
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Hi,
I have the DS-7732NXI-I4/S nvr and i have this issue:

In the past when i was choosing smart playback, all the motion detection movements was at the playback line with red marks and the video was playing them. Now when i select smart playback no motion detections comes on. The video is freeze and only alarms from (intrusion detection or line crossing) comes up and only at schedule the time i have set, not 24h.
Why this start happening?
Is it from something i have done?
How i can fix this?

Also one other thing that i cannot figure out is the line crossing or intrusion detection tool that is at smart playback.
When i try to use it does not work at all. Nothing comes up.
What do i have to do in order this function to work like i have seen in many youtube videos?

Thank you

NVR: DS-7732NXI-I4/S, firmware: V4.61.067 build 220928
Cameras: 10x DS-2CDT87G2-L, firmware: V5.5.800 build 210628
3x DS-2CDT45G0P-I, firmware: V5.6.820 build 220519
6x DS-2CD2043G2-IU, firmware: V5.7.1 build211009
 
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