- Thread starter
- #41
Add to this i do believe when i first started remote viewing on my mobile device I think was using ezviz and later changed over.
HIK Connect lost after firmware update
- Thread starter p5taylor
- Start date
- Thread starter
- #42
Think i might be clutching at straws now tried it and still offline after doing changes then a reboot, think next step is a complete factory reset, i have also now made contact with someone at hikvision through email so maybe this might resolve the issue.
Possible, for me there has to be a common port to establish initial link setup. Obviously your current setup worked before the fw upgrade, maybe we need to step back and review the thread. Have we missed the obvious???
are there any other Hikvision servers you can try?
- Thread starter
- #45
These are the ones that I have tried pinging and out of all them only the Singapore and Russia ones i get a response from.
litedev.eu.hik-connect.com
litedev.hik-connect.com
litedev.sgp.hik-connect.com
dev.eu.hik-connect.com
dev.hik-connect.com
dev.us.hik-connect.com
dev.sa.hik-connect.com
dev.rus.hik-connectru.com
litedev.eu.hik-connect.com
litedev.hik-connect.com
litedev.sgp.hik-connect.com
dev.eu.hik-connect.com
dev.hik-connect.com
dev.us.hik-connect.com
dev.sa.hik-connect.com
dev.rus.hik-connectru.com
- Thread starter
- #46
I wonder if like you said the latest firmware update has left remnants behind when i downgraded, maybe only a full factory reset will do it. I have read mixed reviews about doing this, some saying it was successful and sorted the problem others saying it didn't.
Try them all, sever ping reply could be disabled.
you will always get mixed reviews about factory resets. You've documented the important settings, I would go for it.
- Thread starter
- #50
I am on V5.5.82 build 190909 wonder if it might work if i went back to same as yours? do there whole firmware versions i.e. V4.5.000 mean they are stable?
- Thread starter
- #53
- Thread starter
- #54
@p5taylor
With no devices on my hikconnect account my NVR shows online / unlinked
Add NVR to hik account and its online / linked, delete NVR and its online / unlinked
Changing HTTP or server port numbers makes no difference to the above. NVR not rebooted.
When online and linked, Wireshark shows the output below, the SSDP protocol updates the connection between NVR and Hik account.
When NVR hikconnect is offline and I enable hikconnect (no device on account), NVR goes online but I see nothing on Wireshark. I'm a Wireshark novice.
With no devices on my hikconnect account my NVR shows online / unlinked
Add NVR to hik account and its online / linked, delete NVR and its online / unlinked
Changing HTTP or server port numbers makes no difference to the above. NVR not rebooted.
When online and linked, Wireshark shows the output below, the SSDP protocol updates the connection between NVR and Hik account.
When NVR hikconnect is offline and I enable hikconnect (no device on account), NVR goes online but I see nothing on Wireshark. I'm a Wireshark novice.
- Thread starter
- #56
Now tried reseting my settings with no joy, so now downgrading to same revision firmware as you (V4.50.000) and will then also perform a factory reset so i have a fresh system, hopefully this will fix it.
- Thread starter
- #57
Still not working straight after downgrading firmware so doing a full factory reset now to try that.
- Thread starter
- #58
Done factory reset twice just to make sure
- Thread starter
- #59
Still no joy, i definitely think i have been blocked.
Hikvision replied today basically don't want to help and said to go to who ever i purchased from or if not to find and pay a local installer, A very nice company to deal with "NOT". I wont be buying anymore of there stuff. Because of there unstable firmware it has messed up my system now go sort it yourself, so if you are reading this install firmware at your own RISK as Hikvision wont support you.
Hikvision replied today basically don't want to help and said to go to who ever i purchased from or if not to find and pay a local installer, A very nice company to deal with "NOT". I wont be buying anymore of there stuff. Because of there unstable firmware it has messed up my system now go sort it yourself, so if you are reading this install firmware at your own RISK as Hikvision wont support you.
@p5taylor
without you knowing, could your router have been upgraded? some ISP's manage router remotely via TR-069.
any router firewall rules changed? disable firewall.
add your NVR to the router DMZ
Via the virtual host, enable hikconnect on a camera.
if you have an external poe power supply connect a camera to your lan and enable hikconnect.
without you knowing, could your router have been upgraded? some ISP's manage router remotely via TR-069.
any router firewall rules changed? disable firewall.
add your NVR to the router DMZ
Via the virtual host, enable hikconnect on a camera.
if you have an external poe power supply connect a camera to your lan and enable hikconnect.
