Hik-Connect Hik connect slow playback?

[stuhope123]

Hi guys

Noticing it’s super slow to load the playback timeline on my hik connect app, seems more apparent on my 8mp colorvu camera

Using the 7608NI-M2 NVR on the most recent firmware.

Is there any settings that I can change etc to help with this?

 

[JB1970]

most recent firmware.

No such thing! There are regular updates so it's only the 'latest' version briefly.

As of now 'latest' is 5.02.008_240425 with Hik-Connect at 6.3.0.20240424.2

The slow loading timeline has been around for a while. It had improved but newer versions have made it worse again for me. Sometimes it seems to be worse on cameras needing to load a lot of events (green markers) into the timeline but not always. I've just tried 4 different 8MP cameras and got timeline loads of 12, 1, 14 & 3 seconds. That does roughly correlate to activity on those cameras.

It's pretty crap and bordering on unusable; unfortunately there's no setting that will improve it and we're reliant on Hikvision fixing it. It is the M series at fault again as I can load the same model cameras in Hik-Connect on an 6 year old K series (that supports event markers) and the timeline populates instantly...