HILOOK - Can't view cameras remotely after dark ?!

[RickyDicky]

I have recently purchase a Hilook DVR-208Q-K1 (I have used Saance in the past), all connected OK and all 8 cameras remotely working well from 3 different locations , My Windows PC, My android Phone and my Ipad.....however, after dark or around 9pm ish, the images on all cameras display "No image". When I check on the DVR itself , all 8 cameras show OK ?

I've checked everything within my own knowledge and all appears OK, I'm hoping it's going to be a simple couple of clicks to resolve, but I've been trying for a couple of days now !!

Grateful for any help, many thanks

 

[Dan]

Hi @RickyDicky

What camera models do you have?

Are they analog/COAX cameras plugged directly into the DVR or network/IP cameras connected to the DVR over the local network?

 

[RickyDicky]

They are a mixture of Analog Saance and Hikvision and directly connected to the DVR via BNC cables

 

[Dan]

okay,

any idea of the exact model numbers of the cameras you have?

 

[RickyDicky]

Some are quite high, but the one's I can get to easily are Saance C51EQ.

 

[Dan]

Okay, assuming they are all 2MP cameras like these then I doubt there is any issue with too high resolution/too much data.

When you log in with a PC are you able to confirm the current firmware version of the DVR?

 

[RickyDicky]

Firmware version is

V4.30.100build 201214

 

[Dan]

okay,

maybe try upgrading the NVR to the latest V4.30.303_220823 firmware and see if that resolves the issue.

 

[RickyDicky]

The DVR says I have the latest version, how do I update it with the version you specify ?

Thanks

 

[Dan]

If you are logged into the DVR with a PC browser and have the firmware file downloaded from the Hikvision website you should be able to just follow the steps from step 3 of our below forum guide to update the firmware:

How-to: - Part 8: How do I update the firmware on my Hikvision device?

It is vital that you keep the firmware of your Hikvision devices up-to-date, which means installing the newest version as soon as it becomes available. The best and easiest way to do this is to use the device’s web browser interface. The below steps will show you where to find the newest...

forum.use-ip.co.uk

 

[RickyDicky]

I had the "failed to upgrade" message. I checked the potenial fail scenarios, the only one could be the upgrade jump is too high ?

 

[Dan]

okay,

maybe try updating to V4.30.211_210528 first and if that works try V4.30.303 again.

 

[RickyDicky]

The V4.30.211 worked fine but the newer version failed again.

 

[Dan]

great, I've just noticed that the Hikivison product page where the V4.30.303 firmware can be found is for a DVR-208Q-K1(C)(S) model which suggests it's firmware for the newer (C) hardware version of this DVR and probably isn't compatible with your older non-(C) version of this DVR.

The V4.30.211 firmware is the latest for your version of this DVR.

 

[RickyDicky]

Ok, Thanks, I guess I wait and see what happens this evening !!!

I'll report back

Thanks for all your patient help.

 

[RickyDicky]

Just this second checked and all images are displaying "no Video" even when I try to view via a browser, although the timer ticks over !

 

[RickyDicky]

All Fixed.

Turns out it was the power supplies for the cameras. I have a couple of new cameras and the power supply wasn't high enough rating to cope when the Infrared was turned on. As I was using one power supply with an 8 way splitter. Any advice on power supplies would be welcome when supporting 8 cameras.