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Door Entry Hikvision Doorbell Station DS-KH6320-WTE1 - Call button doesn't work? ["Calling Failed"]

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MichaelK

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Hi
I have the indoor station DS-KH6320-WTE1 and it is connected to the outdoor doorbell.
Below there is a photo of the wiring.

The problem is that the call button doesn't work (returns message : calling failed), but the door lock opens and closes normally.

Any suggestions please?
 

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