IVMS 4500 and Remote Config

[jjmsau]

NVR: DS-7608NI-I2 / 8P with Firmware V4.1.67 build 181106
IVMS 4500: v.4.7.2

Until recently, I was able to remotely configure (the limited!) elements of the NVR available through IVMS 4500.

- I can see all live camera vision whether on the LAN or away from home - so that tells me my FritzBox router is configured correctly.
- When on the LAN, I can connect to "remotely" configure the NVR via IVMS 4500.
- When away from the LAN, as from the last few weeks, I cannot contact (via IVMS 4500) to remotely configure the NVR.

From what I can tell, the ports are correctly forwarded on my router and UPnP is enabled.

Any thoughts? Seemed to start after upgrading NVR to V4.1.67 (build 181106).

 

[Phil]

Sorry, yours is the first report of this issue via iVMS-4500.
Most people now use HikConnect (App & portal).
Maybe the newest firmware does limit some access via the iVMS-4500 App.
I don't know.
We'll keep an eye/ear open for further reports.

 

[jjmsau]

Thanks - I've attempted HikConnect but without success. Cannot add my NVR, I receive the following error message when attempting to add my serial number:

"The device is offline. No search result is found.:

 

[RBW]

What option does remote configuration allow?

 

[Phil]

Thanks - I've attempted HikConnect but without success. Cannot add my NVR, I receive the following error message when attempting to add my serial number:

"The device is offline. No search result is found.:

Take a look at this Post for clues please:
Hikvision serial numbers for HikConnect

If that doesn't help, please paste a screenshot of your error message here.