M Series Firmware - 5.04.050_250124 Released

[JohnD]

Hi @JohnD
What are the settings for Linkage Method for both Motion and Smart Events? Is Notify Surveillance Center enabled?
Did you check your cameras GUI interface to see if all the event configuration setting set on your NVR are also "passed" to your cameras? Sometimes some settings are not.
Are Smart Events set to AI by Camera or AI by NVR?

Hi @alfaclvi - yes my linkage is set to “Notify Surveillance” per below screenshot. Given the markers appear perfectly in HikCcnnect app and issue only on web browser, then I’m thinking must be a firmware issue per @JB1970 post above.

Any other thoughts?

 

[alfaclvi]

Is this also enabled in Camera GUI? Not the one you see from NVR GUI.
Can't help you with your NVR. On my NXI-K and on Edge browser:

Human and Vehicle must previously be set-checked in Camera Event Configuration for Motion and Smart as JB1970 says.

In Playback, Play must be stopped(blank screen). The red markers are seen in blue timeline when Human and Vehicle are checked without pressing Play button. Also those markers are visible on every kind of window division.

In Playback Smart Search by Rule(lamp??) the window division as JB said above, must be 1x1 and Play must be pressed.
The first filter Button when pressed gives results for Motion Detection, possibly the Area and sensitivity previously set in camera configuration. You cannot draw Grid Boxes as you should, since this is a By Rules Search.
The second and third filter buttons are Draw a Line and Draw a Frame. For both to work, Human and Vehicle must be deselected, otherwise Hikvision geniuses give you a popup message that their product is a fraud and specificaly "The camera does not support searching videos that contain human and vehicle. Please uncheck human/vehicle and try again"

 

[JB1970]

On your camera that doesn’t show event markers on your computer playback timeline, are the markers present via the phone Hik Connect app? If so then yes we have identical issue so camera firmware must be the issue.

I didn’t think to check that but just have and yes, all markers are visible in Hik-Connect; it’s just the local UI where they’ve stopped working after camera firmware change.

Is there a way to log this error with Hik so Hik fix in future firmware updates?

There is but it’s pointless. Trying to prove to them that something is not working as it should be is usually proves fruitless. I’ve given up.

 

[JohnD]

Is this also enabled in Camera GUI? Not the one you see from NVR GUI.
Can't help you with your NVR. On my NXI-K and on Edge browser:

Human and Vehicle must previously be set-checked in Camera Event Configuration for Motion and Smart as JB1970 says.

In Playback, Play must be stopped(blank screen). The red markers are seen in blue timeline when Human and Vehicle are checked without pressing Play button. Also those markers are visible on every kind of window division.

In Playback Smart Search by Rule(lamp??) the window division as JB said above, must be 1x1 and Play must be pressed.
The first filter Button when pressed gives results for Motion Detection, possibly the Area and sensitivity previously set in camera configuration. You cannot draw Grid Boxes as you should, since this is a By Rules Search.
The second and third filter buttons are Draw a Line and Draw a Frame. For both to work, Human and Vehicle must be deselected, otherwise Hikvision geniuses give you a popup message that their product is a fraud and specificaly "The camera does not support searching videos that contain human and vehicle. Please uncheck human/vehicle and try again"

Yes I also checked Camera settings directly and they are set correctly as per below screenshot.

And yet still no markers on the web browser timeline, which is the same behaviour @JB1970 is seeing for his camera with the latest 5.7.19 firmware. This is regardless of whether I have a 1x1 display, or multiple displays, and where I have Play or Stop on the video...

Thanks for suggesting but I'm still thinking a firmware issue.

Do your cameras have the latest 5.7.19 firmware - cause if they did and your event markers were fine, then that would potentially rule out a camera firmware issues.

 

[JohnD]

I didn’t think to check that but just have and yes, all markers are visible in Hik-Connect; it’s just the local UI where they’ve stopped working after camera firmware change.

There is but it’s pointless. Trying to prove to them that something is not working as it should be is usually proves fruitless. I’ve given up.

Very interesting, and this leads me to continue thinking its a firmware issue...