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- 43
I'm currently trying to help someone gain access back to their NVR - the original 94 year old owner passed away, and the 75 year old niece that's taken over the property doesn't know who originally installed it. It's pretty low down model in the Hikvision range - but she'd still like to get it up and running. It appears the original installer didn't set up a 'pattern' or a working 'reserve email', so I can't see an easy way around getting it reset from my end. I can see the unit in my SADP (I now have the unit at home with me) - and can get the relevant .xml file - it's a DS-7604NI-K1/4P(B). From my understanding, if this xml file is sent to Hikvision, am I right in saying they can send back a file to unlock and reset the unit? Would anyone know how this could be done when the original installer isn't known? (The same question might apply to an installer that's gone out of business I guess?)