iVMS-4200 Time delay and freezing?

[VPNuser]

Both IP cameras connected (via PoE) with iVMS4200 on Windows 10 PC have time delay and freeze almost constantly.
Both cameras are fine on Hik-Connect app on iPhone.
I have ExpressVPN on this PC, otherwise standard set-up.
@Dan says no other customers have this issue and to try this forum.
Thanks in advance to anyone who may know what's causing this.
M

 

[Dan]

Hi @VPNuser

Can you please confirm the camera models you have and the firmware versions they are currently running?

 

[codlord]

What region of the world are you in? UK, Europe, somewhere else? Can you confirm what version of iVMS-4200 you are using?

Not sure if the same issue but I have been having quite a few issues with iVMS recently on Windows 11:

1) Often camera views get a time delay of up to several minutes. A close of the main view and re-start of the main view gets the cameras back to a current live view again. But for a security system that relies on a live view to be of any use this is a serious problem.

2) Often clicking on a camera view to switch to full-screen main stream it can take 30-seconds or more to get the main stream to show properly. If I close the main view and re-start the main view it seems to solve the issue for a while. Seemingly no pattern or regularity to this issue. Again, a serious problem for a security system.

3) Under normal running my iVMS (with 49 camera views) uses 1GB of memory and about 15-20% of CPU. But often now when I start it, it instantly uses many many GB of memory and 100% of CPU. Sometimes it almost kills the PC and I can barely even start task manager to kill it. A kill and re-start (or two) and I can usually get it back to running normally.

All issues only started happening at various times during 2023 and all persist to this day. I have updated to more recent versions lots of times (and un-installed/re-installed) but still have these issues regularly. Currently on v3.10.1.5 from the UK HikVision site.

 

[VPNuser]

Hi @VPNuser

Can you please confirm the camera models you have and the firmware versions they are currently running?

DS-2CD2345FWD-I and DS-2CD2346G2-IU
V5.7.14 build 231028 and V5.6.6 build 210625

 

[VPNuser]

What region of the world are you in? UK, Europe, somewhere else? Can you confirm what version of iVMS-4200 you are using?

Not sure if the same issue but I have been having quite a few issues with iVMS recently on Windows 11:

1) Often camera views get a time delay of up to several minutes. A close of the main view and re-start of the main view gets the cameras back to a current live view again. But for a security system that relies on a live view to be of any use this is a serious problem.

2) Often clicking on a camera view to switch to full-screen main stream it can take 30-seconds or more to get the main stream to show properly. If I close the main view and re-start the main view it seems to solve the issue for a while. Seemingly no pattern or regularity to this issue. Again, a serious problem for a security system.

3) Under normal running my iVMS (with 49 camera views) uses 1GB of memory and about 15-20% of CPU. But often now when I start it, it instantly uses many many GB of memory and 100% of CPU. Sometimes it almost kills the PC and I can barely even start task manager to kill it. A kill and re-start (or two) and I can usually get it back to running normally.

All issues only started happening at various times during 2023 and all persist to this day. I have updated to more recent versions lots of times (and un-installed/re-installed) but still have these issues regularly. Currently on v3.10.1.5 from the UK HikVision site.

UK. Don't know version. Where do I find this?
I use Windows 10. Cameras recently re-loaded themselves on iVMS4200; doesn't look right (see attached picture)
Thanks, M

 

[codlord]

UK. Don't know version. Where do I find this?

To see version - In the top bar of iVMS where it says "Logged In" - just to the right is an icon with three dots/lines. I think you click that and choose "About".

 

[VPNuser]

To see version - In the top bar of iVMS where it says "Logged In" - just to the right is an icon with three dots/lines. I think you click that and choose "About".

Thanks. V3.9.0.5 build 20230117

 

[codlord]

Thanks. V3.9.0.5 build 20230117

All I can suggest is you updating to the latest iVMS version from the UK site and see if that helps. When I last looked there was a different version number on the UK site, the European site and the international site! HikVision have always been pretty terrible with their firmware versions and websites/portals...

Although I would suggest you DON'T ever use a version from a non-UK site/portal. I have had serious problems in the past with non-UK firmware, I once had an issue where I once accidentally used non-UK firmware on some cameras. They worked fine until months later when I did an NVR update which then bricked the cameras with the non-UK firmware.

 

[VPNuser]

All I can suggest is you updating to the latest iVMS version from the UK site and see if that helps. When I last looked there was a different version number on the UK site, the European site and the international site! HikVision have always been pretty terrible with their firmware versions and websites/portals...

Although I would suggest you DON'T ever use a version from a non-UK site/portal. I have had serious problems in the past with non-UK firmware, I once had an issue where I once accidentally used non-UK firmware on some cameras. They worked fine until months later when I did an NVR update which then bricked the cameras with the non-UK firmware.

Thanks. The one on the left of this page?

 

[codlord]

Thanks. The one on the left of this page?

Yes, that's the one.