Firmware Latest Hikvision Firmware for G5 Series Cameras (DS-2CD2xx3G2 2xx6G2(C) 2xx7G2(C) 3xx7G2(C)) - V5.7.10_SP build220830

[Dan]

Hikvision has released new firmware for their G5 Series IP cameras. The latest firmware, Version 5.7.10_SP, can be downloaded here.

(NB - Firmware is only currently available from the camera product pages on the Hikvision website, we have linked to one specific product but if you look at the attached release notes you will see this version is applicable with all G5 AcuSense/ColorVu cameras.)

The Release Notes are attached.

The last few pages of the release notes specify the applicable cameras.


Hikvision Firmware V5.7.10_SP Features:

New Features

- Added support HPC features;​

1. ISAPI uplink supports device exception and alarm event uploading. ISAPI uplink Event​

includes: Motion Detection, Intrusion Detection, Line Crossing Detection. Linkage supports​

recording and capture.​

2. Added capability set to support ISAPI uplink events​

3. ISAPI downlink, mainly used for device configuration​

4. Support device auto upgrade on ProConnect Portal and App​

- Added Korean and Hebrew to the OSD function for overseas products​

- Support modify SSH port​

- ColorVu products support perimeter intelligent linkage supplement light​

- Support HC APP to configure one-click audible and visual alarm and audible and visual arming plan​

- Added support perimeter metadata for overseas 2 and 3 series product​

- Support SFTP, SRTP and defog function for overseas 3 series product​

Modified Features

- Solved the issue of no dual-VCA function in V5.7.10_220720, this V5.7.10_SP_220830 version​

Firmware adds back the function so that you can do smart search in NVR​

 

[dealpapa]

still act the same in ivm as 5.7.10_220720. I have to downgrade. The video is freeze when you max and min. I have 5 camera and 2 of them have this problem. very interesting.

 

[gandalf_mtb]

Hi, i have updated a couple of DS-2CD2643G2-IZS to V5.7.10 build 220720, and i lost video signal... Codec Versión Shows V0.0 build -19880421

And now, it does not let me upgrade to 5.7.10_220720

I try to downgrade with this How to reflash the firmware on Hikvision cameras (Hikvision TFTP procedure) but did't work either....... Any ideas?

 

[dealpapa]

Hi, i have updated a couple of DS-2CD2643G2-IZS to V5.7.10 build 220720, and i lost video signal... Codec Versión Shows V0.0 build -19880421

And now, it does not let me upgrade to 5.7.10_220720

I try to downgrade with this How to reflash the firmware on Hikvision cameras (Hikvision TFTP procedure) but did't work either....... Any ideas?

you can downgrade

 

[gandalf_mtb]

you can downgrade

But how?... can you help me out?

 

[dealpapa]

But how?... can you help me out?

that is great question. what do you know about how to upgrade and downgrade?

 

[gandalf_mtb]

First, I try via webpage always show an error that say that "Fail in obtaining Update state" (diferent files 5.7.10_220720, 5.7.3_220112 and 5.7.10_220830)

Then, I try pushing reset button, and conecting a PC -> Switch <- Camera ... install TFTP Hikvision with digicap.dav file in the same folder... but it didn't do anything.... and when i check with SADP show me Camera IP 192.168.1.64.... never see 192.0.0.64 IP Ping Response

Now I'm Trying via SSH looking for some command that make some change

 

[gandalf_mtb]

Also, i Try do it using Batch Config Tool.... didn't work either

 

[dealpapa]

very interesting.

 

[venturis]

Updated my 2CD2387G2-LSU/LU to firmware 5.7.10_sp dated 220830. No issues to report. Everything appears to be working. Connected to a 7608NI-I2/8P NVR. Dual-VCA option is back again as well as the additional features mentioned in the release notes.

Not carried out any extensive testing but it's been running 12 hours and recording continuously in that time.

 

[Basim]

I have two cameras Factory update I have never updated it:
DS-2CD2T87G2-L
Firmware Version:V5.5.800 build 210628
Firmware Version Property:B-R-G5-0
-------------
DS-2CD2683G2-IZS
Firmware Version:V5.7.1 build 211009
Firmware Version Property:B-R-G5-0
------
Do I update it directly to the new version V5.7.10_SP, or do I have to install the older updates successively until get to the latest update?

The update method that I will follow is to enter the camera page through the NVR page.

Does the code B-R-G5-0 mean the camera model (C) or G5?

 

[Dan]

Hi @Basim

They are both G5 (C) models, you can find all the firmware versions at the Download Portal

We recommend that you update the 2T87G2 to v5.7.1 and then update to the latest v5.7.10 firmware because it is going from v5.5.xxx to v5.7.xxx

The other model should be okay to update straight to the latest version.

 

[Basim]

Hi @Basim

They are both G5 (C) models, you can find all the firmware versions at the Download Portal

We recommend that you update the 2T87G2 to v5.7.1 and then update to the latest v5.7.10 firmware because it is going from v5.5.xxx to v5.7.xxx

The other model should be okay to update straight to the latest version.

Thank you
The cameras version is the worldwide version, do updates on the European site work with it?

 

[Dan]

The versions you are currently running are the same build versions that are also available in the EU download portal, so I think you should be fine to update to the latest versions available in the portal.

 

[RJ45]

Is anyone else experiencing stability issues with this latest firmware?

I have 5x DS-2CD2386G2-IU cameras paired with a DS-7608NXI-I2/8P/S. The NVR is running the latest firmware (V4.61.066 build 220920) but when attempting to upgrade the camera firmware all hell breaks loose:

- iVMS-4200, iVMS-4500 and the Hik-Connect app report intermittent data transmission issues
- Cameras power cycle intermittently (resulting in gaps in continuous recording) - frequency varies and there does not appear to be any pattern, but roughly 5-10 times per day per camera

Tried all different configurations (disabling all basic and smart events, toggling Dual VCA on and off, ensuring time settings are all synchronised, etc.) but nothing appeared to resolve the instability. Also tried rolling the NVR firmware back and forth but no difference there either.

I experienced this with all five of my cameras, which are powered via two different PoE switches and connected over a wired network to the NVR. They are all set to continuous record at full resolution in H264 (constant bitrate).

I have rolled my cameras back to the older firmware I had installed (V5.7.3 build 220216) and they have been rock solid ever since so I'm assuming this is an issue with this latest firmware?

 

[Basim]

The versions you are currently running are the same build versions that are also available in the EU download portal, so I think you should be fine to update to the latest versions available in the portal.

There 2 version

IPC_G5_EN_NEU_
IPC_G5_EN_STD_

What i use NEU or STD ??

 

[dusan_h]

Is anyone else experiencing stability issues with this latest firmware?

I have 5x DS-2CD2386G2-IU cameras paired with a DS-7608NXI-I2/8P/S. The NVR is running the latest firmware (V4.61.066 build 220920) but when attempting to upgrade the camera firmware all hell breaks loose:

- iVMS-4200, iVMS-4500 and the Hik-Connect app report intermittent data transmission issues
- Cameras power cycle intermittently (resulting in gaps in continuous recording) - frequency varies and there does not appear to be any pattern, but roughly 5-10 times per day per camera

Tried all different configurations (disabling all basic and smart events, toggling Dual VCA on and off, ensuring time settings are all synchronised, etc.) but nothing appeared to resolve the instability. Also tried rolling the NVR firmware back and forth but no difference there either.

I experienced this with all five of my cameras, which are powered via two different PoE switches and connected over a wired network to the NVR. They are all set to continuous record at full resolution in H264 (constant bitrate).

I have rolled my cameras back to the older firmware I had installed (V5.7.3 build 220216) and they have been rock solid ever since so I'm assuming this is an issue with this latest firmware?

I have G3 version of DS-2CD2386G2-IU (B-R-G3-0) and have a V5.5.801 build 211105 which I found a problem of disconnecting from NVR (V4.61.000 build 220507) for random 3-6h per day. The camera also records on SD card as well as NVR, so it is working 24/7, just NVR will not detect it and there is no way to get it back even full NVR restart will not help. Tried using DHCP/static IP, would work for a day and then would be unavailable. From the camera log I see the pattern - it happens when there is a "Remote: Alarm Disarming" message. Although, I don't use Alarm functions. This was not a problem in V5.5.160 and likely Hikvision will not release update to G3 anymore, so will rollback as well.


1298 2022-10-10 08:33:26 Operation Remote: Login admin 192.168.254.1
1299 2022-10-10 08:30:24 Operation Remote: Login admin 192.168.254.1
1300 2022-10-10 08:26:20 Operation Remote: Alarm Disarming admin 192.168.254.1
1301 2022-10-10 08:26:20 Operation Remote: Logout admin 192.168.254.1
1302 2022-10-10 08:26:20 Operation Remote: Logout admin 192.168.254.1
1303 2022-10-10 08:26:06 Operation Remote: Get Parameters admin 192.168.254.1
1304 2022-10-10 08:26:04 Operation Remote: Get Parameters admin 192.168.254.1
1305 2022-10-10 08:25:56 Operation Remote: Get Parameters admin 192.168.254.1
1306 2022-10-10 08:25:48 Operation Remote: Get Parameters admin 192.168.254.1

 

[dusan_h]

There 2 version

IPC_G5_EN_NEU_
IPC_G5_EN_STD_

What i use NEU or STD ??

Please Read: - Newest I-Series NVR firmware - please do not upgrade to V4.61.000_220507

A few customers have been in touch today to say that upgrading to the V4.61.000_220507 has sent their NVR into a constant reboot loop, making it very difficult to reinstall an earlier working version onto the recorder. This does not seem to be affecting all NVRs, so we are trying to ascertain...

www.use-ip.co.uk

STD is the 'Standard' firmware version with Hikvision branding and NEU is the 'Neutral' firmware without Hikvision logos and branding, we recommend just sticking with the STD firmware

 

[ElRolo]

V5.7.3 build 220216

Did someone solve this issue? I have the same problem. All firmwares give gaps in the recording and reboots of the device. The firmware with the "white light" (v5.7.2 211228) function gives the most gaps, the last ones less. All my other cameras (G1's) don't have this problem on the NVR

 

[RJ45]

Did someone solve this issue? I have the same problem. All firmwares give gaps in the recording and reboots of the device. The firmware with the "white light" (v5.7.2 211228) function gives the most gaps, the last ones less. All my other cameras (G1's) don't have this problem on the NVR

I ended up RMA’ing the cameras affected by this issue and the replacements are working fine.

That said, I had exhausted pretty much every other possibility (water ingress, PoE power supply, cable terminations, network connectivity, DHCP conflicts, etc.) before resorting to RMA.

I feel like it was something to do with the firmware updates as the onset of the issues coincided with upgrading, although downgrading was then no help.